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Call Intelligence

Rajesh Ganesh with Suganya — Feb 17, 2026 15:37

Deal Lost Warm
Customer Rajesh Ganesh
Phone +918883754201
Rep Suganya
Team Sales
Date 2026-02-17 15:37
Duration 0:43
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 14, 2026
Cityvalavanur

Call History

5 attempts
Total Attempts5
First CallFeb 14, 2026
Last CallFeb 19, 2026
Total Talk Time2.6 min
Rep Performance
7.5/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Rajesh Ganesh. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Missing
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 3
Pitch Start 43% into call
Pitch Approach Cross-sell
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 0:43 (44s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 22
Rep Words / Customer Words 84 / 62
Rep Longest Monologue 5s
Customer Longest Monologue 4s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation None
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Product Fit

Objections

1
Objection Category Raised By Handled Technique Quality
No interest in dental checkup
Illa ippo edhuvum idea illa Ma'am naan venumna naan solren saringa.
 product_fit Customer Yes acceptance Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Committed Reference to the form filled by the customer.
dental checkup Rep -- Other Cross-sell attempt.

Key Moments

3
00:12
Confirmation of regular checkups
Validates the lead's health-conscious profile and intent.
00:23
Rejection of dental checkup
Shows the customer has specific intent (general health) and isn't easily swayed by unrelated cross-sells.
00:37
Callback request
Defines the next step in the sales cycle.

Discovery Questions

3
Q1 Adhaan enna purpose-nu therinjukkalaamaa sir?
Q2 Ippo dental checkup panra interest irukku illaiya sir?
Q3 Ungalukku eadhavadhu health concerns eadhavadhu irukkaachu?

Trust Signals

2
Confirmed filling the form
Openly shared that he does regular checkups

Resistance Signals

2
Declined dental checkup interest
Requested callback in 2 days (potential stall)

Topics Discussed

181 Health Test General Health Checkup Dental Checkup Health Concerns Follow-up timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer acknowledges the call and the form fill.
Discovery 2 neutral Customer clarifies interest in general checkup but declines dental.
Closing 3 neutral Customer politely asks for a callback in two days.

Call Transcript

Click to expand
Source File +918883754201 17-2-2026, 3-37-29pm.mp3
Transcript +918883754201_17-2-2026,_3-37-29pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20210