A
Call Intelligence
Karhick with Suganya — Feb 19, 2026 12:41
Deal Lost
Cold
Lead Source
Meta AdsCall History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Karhick.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Karhick. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:23 (23s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
22 / 16
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Competition
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Already purchased/completed elsewhere
Illa andha test ippa naan idhula veliyila pannittenga.
|
competition | Customer | No | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Negative | Customer mentions having already done the test externally. |
Key Moments
100:12
Customer reveals external test completion
This is the 'deal breaker' moment where the lead becomes cold as the immediate need is met.
Resistance Signals
1
Already completed the service elsewhere
Topics Discussed
Call back request
External health testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Closing | 2 | neutral | Ends the call by saying he will call back later. |
Call Transcript
Click to expand
Speaker 1
0.51s
Hello.
Speaker 0
1.75s
Hello.
Speaker 1
2.11s
Okay Karthik.
Speaker 0
3.47s
Aa.
Speaker 1
4.01s
Aa sir, call back panna sollirukkeenga Suganya sir, I-Vol-la irundhu.
Speaker 0
8.87s
Mm okay
Speaker 0
12.37s
Illa andha test ippa naan idhula veliyila pannittenga.
Speaker 1
16.51s
Okay okaynga sir.
Speaker 0
18.31s
Naan next ungalukku naan kooppiduren.
Speaker 1
20.95s
Okay-nga sir okay-nga.