A
Call Intelligence
Karhick with Suganya — Feb 14, 2026 14:47
Deal Lost
Warm
Lead Source
Meta AdsCall History
5 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
14% into call
Pitch Approach
Feature-based
Closing Attempt
Yes
Closing Technique
other
Call Ending
natural_end
Call Structure
Duration
2:56 (176s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
61
Rep Words / Customer Words
342 / 158
Rep Longest Monologue
15s
Customer Longest Monologue
8s
Silence Gaps (>2s)
2 (max 2.4s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is high
Adhu mattum ten thousand irukkaa? (Is that alone ten thousand?)
|
price | Customer | Yes | value stacking | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Initial reason for the call; covers 183 biomarkers. |
| food intolerance test | Customer | 10000.00 | Price_Sensitive | Customer asks about food allergy tests specifically. |
Key Moments
300:52
Customer asks for food allergy test
Crucial pivot point where the customer reveals his specific pain point (skin/food allergy).
01:35
Price reveal of 10,000 INR
The primary point of friction in the call.
02:27
Confirmation of skin allergy
Rep confirms the customer has active symptoms, increasing the lead's relevance.
Discovery Questions
2
Q1
Enna purposekunnu therinjukkalaamaa sir? (Can I know the purpose?)
Q2
Ungalukku allergy results edhaachum irukkungala skinla? (Do you have any allergy results on your skin?)
Trust Signals
3
Asking for the office location
Confirming existing skin issues
Agreeing to receive WhatsApp documents
Enthusiasm Signals
1
Asking specifically for food allergy tests
Resistance Signals
2
Questioning the 10,000 INR price
Deflecting immediate commitment by saying he will call back
Confusion Signals
1
Confusion about whether the test is for skin or food
Topics Discussed
181 Health Test
Biomarkers
Omega 3 and 6
Food Intolerance (IGT)
Skin Allergies
Pricing
Sample Reports
Office Location (MRC Nagar)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Direct and answering questions. |
| Discovery | 2 | neutral | Asking specific questions about food allergy tests. |
| Price Reveal | 3 | neutral | Surprised by the 10k cost. |
| Closing | 4 | neutral | Agreed to receive WhatsApp sample report. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
1.21s
Hello Sir.
Speaker 0
3.11s
Mr. Karthik.
Speaker 0
5.85s
Aa sir, naan Suganya pesuren IO Medical Center support teamla irundhu.
Speaker 0
11.47s
Neenga onnooru onbadhu testukkaga form fill pannirukkeenga.
Speaker 0
17.63s
Enna purposekunnu therinjukkalaamaa sir?
Speaker 1
20.37s
Vivithaam aachchavangalukku irukku.
Speaker 0
22.63s
Sir puriyala.
Speaker 1
24.07s
Ellaam service pannuveenga neenga?
Speaker 0
25.45s
Idhu vandhu blood test sir ondru enbadhu ondru enbadhu moondru biomarkers vandhu idhula cover aagum.
Speaker 1
31.11s
Mm-hmm.
Speaker 0
32.03s
Appuram Omega three Omega six fatty acid test irukku illaiya andha test idhula serthu cover aagum sir.
Speaker 1
38.61s
Appuram odunga.
Speaker 0
39.49s
Idhu vandhu aindhu vandhu sir.
Speaker 1
42.47s
Eighteen-aa?
Speaker 0
43.27s
Aama sir, ella advance test ellame idhula cover aayidum.
Speaker 1
46.47s
Ippa neenga enga irukkeenga office?
Speaker 0
46.95s
Aa
Speaker 0
49.23s
Idhu vandhu MRC Nagarla sir.
Speaker 1
52.17s
Sari sari, illa specifically unakku food allergy test irundha eduthukkalaama?
Speaker 0
57.35s
Aa irukku sir food intolerance testnu sollittu IGT test irukku ungalukku.
Speaker 1
61.59s
Athu eppadi panninaalum.
Speaker 0
62.79s
Adhuvum business-laam varudhu.
Speaker 1
63.23s
Chinese chipslaam varudhu.
Speaker 0
65.01s
Puriyala.
Speaker 1
66.53s
Skin-ukku thaane adhu.
Speaker 0
68.39s
Ennathu sir solreenga?
Speaker 1
70.25s
Chinna chinna condition-ku
Speaker 0
73.55s
Enna sir food intolerance vandhu ungalukku endha maadhiriyaana foodlaam ungalukku eduthukkum, endha maadhiriyaana foodlaam ungalukku allergy cause pannum appadinnu solli adhula therinjukkalaam. Do hundred plus foods adhula irukkum sir ungalukku. Idhuvum blood sample dhaan.
Speaker 1
87.43s
Example
Speaker 1
88.99s
Okay okay.
Speaker 0
89.69s
Aa blood sample-la dhaan edukkanum, report vandhu moondru days andha maadhiri aagum sir, report vandhu evvalavu varum?
Speaker 1
93.79s
Evvalavu varum?
Speaker 0
95.39s
Food intolerant test vandhuttu pathu aayiram sir.
Speaker 1
100.43s
Adhu mattum ten thousand irukkaa?
Speaker 0
101.97s
Aamaam sir, adhil rendu aayirathu plus foods varum.
Speaker 0
105.57s
Adhu vandhu pathu aayiram varum sir food intolerance test.
Speaker 1
108.91s
Ippa skin-ukku thaniya edukkura maadhirina skin edhaavadhu.
Speaker 0
112.83s
Skin skinna endha maadhiri sir solreenga
Speaker 1
116.27s
Adhula allergy-laam cause aagudhu, adhu enna kandupidikkumnaa indha test thaana kuduthalaam.
Speaker 0
119.71s
Aama food insurance edutheenganna edhanala andha maadhiri endha food neenga eduthathunaala ungalukku allergy varum andha maadhiri neenga paathukkalaam illa vera neenga face andha maadhiri paakkirom appadinna face analysis pannittu ungalukku face treatmentukku andha maadhiri edhaachum paathureenganna adhu adhula poyidalaam.
Speaker 1
133.59s
Adhula poi naan
Speaker 0
135.49s
Aa
Speaker 1
135.49s
Saringa okay naan call panren ma'am ungalukku check pannittu.
Speaker 0
138.43s
Okay ungalukku naan.
Speaker 1
138.69s
Ok ok.
Speaker 0
139.93s
Ungalukku sample report vena send pannattumanga sir?
Speaker 1
143.45s
Sari sari naan paappom ungalukku allergy kidney-kku.
Speaker 0
143.93s
Ungalukku allergy results edhaachum irukkungala skinla?
Speaker 1
146.95s
Aa irukku irukku irukku.
Speaker 0
148.47s
Aa appa neenga indha onnu enbadhu ondru blood test neenga idhu eduthutteenganna adhuleye ungalukku therinjirume sir ungalukku endha maadhiriyaana allergy irukku appadinnu sollittu ungalukku idhuleye therinjirum neenga idhai vachu neenga diagnose pannikkalaame.
Speaker 1
160.33s
Saringa, naan check pannittu naan ungalukku update pannitten.
Speaker 0
163.29s
Okay, ungalukku sample report naan WhatsApp pannattumanga sir? Adhukku pannunga, pannunga.
Speaker 1
166.05s
Mm pannunga pannunga.
Speaker 0
167.73s
Okay sir, eppo sir call back pannattum?
Speaker 1
167.75s
Okay.
Speaker 1
171.63s
Adhaan unakku naane update panreenga.
Speaker 0
174.29s
Okay okaynga sir okaynga sir thank you sir.
Speaker 1
175.69s
Okenga sir.