A
Call Intelligence
None with Suganya — Feb 20, 2026 16:58
Deal Lost
Cold
Call History
10 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Low Performance: Suganya
Suganya scored 0.0/10 on call with None. Review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
none
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
other
Conversation Flow
Opening Type
rapport_building
Opening Quality
Poor (Non-sales)
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
none
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:38 (38s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
17
Rep Words / Customer Words
42 / 68
Rep Longest Monologue
3s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Auto fare is too high
naan noottri aimbadhu roopai ketkuraanga. Appuram enna panna mudiyum?
|
price | Customer | Yes | empathy | Average |
Key Moments
200:01
Logistics Inquiry
Customer asks about bus availability at 5:30.
00:13
Price Complaint
Customer complains about 150 rupee auto charge.
Topics Discussed
Bus timings
Auto fares
Travel logistics
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Worried about missing the bus. |
| Middle | 2 | negative | Complaining about high auto charges (150 rupees). |
| Closing | 3 | neutral | Deciding how to proceed with travel. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 0
1.21s
Enga anjarai manikku bus irukka illaiyaanga
Speaker 1
4.37s
Irukkumpla, pothu roopai pesa irukkum.
Speaker 0
6.05s
Avanga ketta aarekaalukku dhaan bus-ndraanga, auto-kaaranga amma kettaanga aarekaalukku dhaan bus, naale mukkaalkku oru bus poyiduchu idhukkappuram.
Speaker 1
12.29s
Ellaarum auto pudichuthaan poyidungalaa veettukku?
Speaker 0
13.91s
Naan noottri aimbadhu roopai ketkuraanga.
Speaker 1
16.53s
Appuram enna panna mudiyum? Appuram anga poy neenga nadandhu thaane poganum.
Speaker 0
19.47s
Anga poi auto pudichukkalaam prachinai illai ingayo naan noottru aimbadhu roopai kekkuraangale.
Speaker 1
22.13s
Kaikkuraanga.
Speaker 1
23.97s
Thonni pannittu ponga.
Speaker 0
25.55s
Arrange varaikkum naanootri aimbadhu roopai enga.
Speaker 1
29.15s
O
Speaker 0
29.71s
Adhukku ellam aindhu nooru per thiruppi ketpaanga.
Speaker 1
31.61s
Sari enna panradhunnu paaru.
Speaker 0
33.59s
Paakkaatha seraattu anju roopai poyiduren.
Speaker 1
36.23s
Sari ok.
Speaker 0
37.09s
Mm saringa.