A
Call Intelligence
None with Suganya — Feb 20, 2026 16:26
Deal Lost
Cold
Call History
10 attemptsRep Performance
1.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
0.0%
Personalization
1.0/10
Technical Quality
0.0/10
Active Alerts
2Low Performance: Suganya
Suganya scored 1.0/10 on call with None. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
None
Readiness to Buy
Cold
Lead Type
other
Conversation Flow
Opening Type
rapport_building
Opening Quality
Low (Non-professional)
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
3:48 (229s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
84
Rep Words / Customer Words
284 / 212
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
4 (max 3.0s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
301:07
Location Confirmation
Customer confirms they are near Ulundurpettai.
02:43
Bus Timing Discussion
Lengthy discussion about bus availability at 5:30 PM.
03:41
Call Termination
Customer ends call due to low battery.
Trust Signals
1
Familiarity with the agent's family/mother.
Confusion Signals
1
Customer didn't know why they were being called initially.
Topics Discussed
Travel logistics
Bus timings
Family updates
Site poojai/Construction work
Phone battery
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about who is calling. |
| Middle | 2 | neutral | Discussing travel and bus timings. |
| Closing | 3 | neutral | Ending call to charge phone. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello
Speaker 1
5.49s
Hello.
Speaker 1
9.69s
Hello, thookula?
Speaker 1
13.63s
Hello
Speaker 0
14.61s
Sindharpet kitta poyittu irukkom.
Speaker 1
17.41s
Enna
Speaker 0
18.63s
Sundaripettai kittakitta poyittu irukkom.
Speaker 1
21.91s
Ippadi annan ethanaiyum vandhuttunnu sonnuchu.
Speaker 0
24.85s
Eppa sonnaanga?
Speaker 1
27.29s
Sollunga.
Speaker 0
29.03s
Adhu Cuddalorela irukkumbodhu amma phone pannanga annan.
Speaker 1
33.25s
Enthannaa?
Speaker 1
37.47s
Paarungala?
Speaker 1
40.59s
Hello.
Speaker 1
42.63s
Hello.
Speaker 1
46.09s
Hello.
Speaker 0
47.15s
Savarthathina.
Speaker 1
49.29s
Mm enna sari sir
Speaker 0
52.05s
Adhaan thookkam illa thoongi pottu maathiri.
Speaker 1
52.11s
Aduthu
Speaker 1
56.21s
Mm, eppo neenga veetukku?
Speaker 0
58.75s
Ennathu?
Speaker 1
60.33s
Eppo vandhu veettukku?
Speaker 0
62.27s
Entha paint-aa?
Speaker 1
64.21s
Aa
Speaker 0
64.99s
Entha veettukku?
Speaker 1
66.61s
Namma veettukku.
Speaker 0
67.69s
Ae ippodhaan ulundhu pettai kitta poyittu irukkomnu eppa vandheengannu sollunga.
Speaker 1
71.97s
Video kalpanaa?
Speaker 0
76.27s
Naan
Speaker 1
79.41s
Aa
Speaker 1
83.89s
Hello
Speaker 0
85.53s
Naan edhukku ungalukitta connect pannuren sir.
Speaker 1
89.67s
Sari sir.
Speaker 0
93.77s
Kondu
Speaker 1
95.35s
Aa
Speaker 0
96.29s
Adhaan sollunga.
Speaker 1
98.23s
Appadhan meeting mudichu vandhuttu thirumba side-ukku poren.
Speaker 0
101.89s
Aa
Speaker 1
103.99s
Aa
Speaker 0
105.45s
Summa sollungalaa?
Speaker 1
107.45s
Puriyala.
Speaker 0
108.43s
Ippodhaan meeting mudinjittu vandheengala
Speaker 1
111.07s
Meeting mudichittu bro vandhu site-ukku poyittu irukken.
Speaker 0
115.73s
Aa.
Speaker 1
117.93s
Ippo project onnu vandhurundhu aaraam thedhi poojai podurom adhaiyum appadiye pesittu vandhutten.
Speaker 0
123.65s
Sari.
Speaker 1
125.49s
Aa.
Speaker 0
126.35s
English aaraandraan.
Speaker 1
128.59s
Puriyala.
Speaker 0
129.69s
English aaraa?
Speaker 1
131.93s
Aah Alhamdulillah.
Speaker 0
133.87s
Aa aa aa
Speaker 1
135.43s
Aa, ketta?
Speaker 0
137.71s
ADla vandhuttom.
Speaker 1
140.97s
Sari sari, paarthu paathuruvom.
Speaker 0
143.81s
Aa edhukku phone pannano enakku theriyala edhudho phone pannu.
Speaker 1
146.97s
Naan thaan phone pannirundhen.
Speaker 0
149.09s
Naan pannanumnaala phone-ai bag-ulla irundhu eduthaen andha phone thagunnu sollittu.
Speaker 0
154.61s
Indha nerathukku bus irukkuma ulundhiripettaiyila iranjikka porathukku
Speaker 1
154.63s
Indha nerathu.
Speaker 1
159.53s
Irukku ma'am.
Speaker 0
161.51s
Eththanai manikku bus irukkum?
Speaker 1
163.81s
Anjarai-kku ellaam bus irukkum.
Speaker 0
165.37s
Aancharukku bus irukkaa?
Speaker 1
166.99s
Aamaam, nallaa irukku namma theriyuma?
Speaker 0
169.43s
Amma naalu manikku mela bus mukkaalumma andha alavukku appadinnaanga adhu theriyalamma appadinnaanga
Speaker 1
172.71s
Adhuvum Kerala maarkkum
Speaker 1
174.45s
Anjarai-kku irukku, aaru manikku irukku.
Speaker 0
177.03s
Avvalavu neramlaam illa, adhaavadhu Kedilam Kedilam sollathukku evvalavu neram aagum Undirupettai poven.
Speaker 1
182.67s
Kadhirathula irundhu pakkam thaane oru half hour-kku irundhu vandhurum.
Speaker 0
187.15s
Appo aindhairai manikku bus correct-aa irukkumla.
Speaker 1
189.59s
Correct-aa irukkum, correct-aa irukkum.
Speaker 1
194.31s
Sari.
Speaker 0
195.29s
Ellaarum kettaanga ungala oruthavanga illaama.
Speaker 1
198.75s
Enna sonnaiyo?
Speaker 0
200.01s
Enna sonna site poojai innaikke.
Speaker 1
202.73s
Mm mm.
Speaker 0
203.63s
Vara mudiyala avarum varanumnu vandhirundhaaru.
Speaker 1
206.41s
Mm mm
Speaker 0
207.65s
Sari enna poojai muhoorthathula nalla poojai podanumnu sollittaanga appadinnu.
Speaker 1
212.37s
Mm mm mm
Speaker 0
213.51s
Seventh ozha.
Speaker 1
216.87s
Sari
Speaker 0
218.15s
Aa aa.
Speaker 0
221.33s
Sari bro, veedu poyittu charge pottu en phone-la vandhu kooppiduren. Hmm sari bro.