A
Call Intelligence
Karthikeyan with Suganya — Feb 16, 2026 10:55
Deal Lost
Cold
Call History
1 attemptRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
0.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Karthikeyan.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Karthikeyan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Yes
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Standard
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
polite_decline
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
22 / 18
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 4.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Not interested
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
No current interest/plan
Illa adhu ippodhaikku idea illa edukkira maadhiri. (No, I don't have an idea of taking it right now.)
|
not interested | Customer | No | none | Poor |
Key Moments
100:09
Customer Rejection
The customer immediately shuts down the conversation, leading to a quick termination of the call.
Resistance Signals
2
Immediate interruption
Direct refusal of service
Topics Discussed
Introduction
Service Refusal
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged name. |
| Rejection | 2 | neutral | Politely but firmly declined interest. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello hello sir Mr. Karthikeyan.
Speaker 0
1.31s
Hello, hello.
Speaker 0
3.31s
Aa Mr. Karthikeyan.
Speaker 0
5.89s
Sir Suganya sir Iba Medical Center support teamla irundhu.
Speaker 1
9.77s
Illa adhu ippodhaikku idea illa edukkira maadhiri.
Speaker 0
9.81s
Illa adhu ippodhaikku.
Speaker 0
12.67s
Okay okay okay okay thank you okay okay
Speaker 1
13.71s
Ok ok thank you.
Speaker 1
19.37s
And even