A
Call Intelligence
Karthick with Suganya — Feb 19, 2026 12:54
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Karthick. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
65% into call
Pitch Approach
Service-oriented
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:21 (82s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
24
Rep Words / Customer Words
138 / 42
Rep Longest Monologue
15s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location barrier
Aamanga but I am based out in Coimbatore okay.
|
logistics | Customer | Yes | direct confirmation | Excellent |
|
Busy/Traveling
Naan travelling irukken appuram call pannuren.
|
time | Customer | No | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Follow up on the report shared for the 181 campaign. |
Key Moments
200:20
Location Objection
Customer assumes service is only in Chennai; Rep corrects this immediately.
01:12
Price Inquiry
Customer shows high intent by asking for the price before ending the call.
Discovery Questions
2
Q1
Report paathutteengala sir?
Q2
ungaludaiya address pincode mattum konjam sollunga sir?
Trust Signals
2
Sharing specific pincode
Asking for pricing
Resistance Signals
1
Mentioning being based in Coimbatore as a potential barrier
Confusion Signals
1
Audio quality issues mentioned by rep
Topics Discussed
Location availability
Pincode verification
Home sample collection
Online consultations
Pricing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call and location. |
| Middle | 2 | neutral | Provides pincode and listens to service details. |
| Closing | 3 | neutral | Busy with travel, cuts call short. |
Call Transcript
Click to expand
Speaker 0
4.05s
Hello
Speaker 1
5.19s
Hello
Speaker 0
6.19s
Vaise Karthik.
Speaker 1
9.29s
Yes.
Speaker 0
10.17s
Aa Sir, I am Sukanya Sir from IO Medical Center-la irundhu ungalukku report share panniyirundhen illaiya Sir? Paathuttu neenga call back panrennu sollirundheenga.
Speaker 0
18.91s
Report paathutteengala sir?
Speaker 1
20.83s
Aamanga but I am based out in Coimbatore okay.
Speaker 0
23.85s
Aa Coimbatore-la service available thaan sir.
Speaker 1
24.01s
Aa Coimbatore-la
Speaker 1
27.27s
Engenga?
Speaker 0
28.55s
Coimbatorela certificate available dhaan sir, ungaludaiya address pincode mattum konjam sollunga sir, naan check panren.
Speaker 1
35.03s
641025.
Speaker 0
36.75s
Ondu second sir.
Speaker 0
39.93s
Six four.
Speaker 1
41.31s
one zero two five.
Speaker 0
42.73s
Oru zero two.
Speaker 0
46.43s
Anga service available dhaan sir, enga technicians anga irukkaanga.
Speaker 0
52.45s
Hello
Speaker 1
52.75s
Hello
Speaker 0
53.63s
Aa aa aa aa technicians anga irukkanga sir, ungal veettukke vandhu sample collect pannippanga, reports ellame kooda ungalukku WhatsAppla illa mail idla share panniduvom, adhukkappuram doctor consultationum dietician consultation ellame ungalukku online consultatione fix pannikkalaam sir.
Speaker 1
68.89s
Aa aa
Speaker 1
72.17s
Enna price aagudhunga?
Speaker 0
74.27s
Sir unga voice sariya kekkala hello.
Speaker 1
77.59s
Naan travelling irukken appuram call pannuren.
Speaker 0
80.75s
Okay-nga sir, thank you.