A
Call Intelligence
Karthick with Suganya — Feb 18, 2026 18:10
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
9.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
75.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral/Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
18% into call
Pitch Approach
Educational / Value-based
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
natural_end
Call Structure
Duration
8:29 (510s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
112
Rep Words / Customer Words
1142 / 318
Rep Longest Monologue
42s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price Inquiry
Illaiyenga idhukku evvalavu charge aagudhunga?
|
price | Customer | Yes | value stacking | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 5000.00 | Interested | Comprehensive health screening including 153 biomarkers and fatty acid tests. |
Key Moments
300:24
Brand Authority Mention
Mentioning the Airtel founder established immediate trust and legitimacy.
03:39
Price Reveal
The price of 5000 INR was introduced alongside a massive list of inclusions, preventing sticker shock.
06:21
WhatsApp Transition
Customer proactively asked to move the conversation to WhatsApp, indicating high interest.
Discovery Questions
4
Q1
Enna purpose-la therinjikkalaamaa sir?
Q2
Enna issues irukku ungalukku?
Q3
Idhukku munnadi blood test edhachum pannirukkeengala?
Q4
Adhula edhaachum issue sollirukkaangala?
Trust Signals
3
Providing an alternate WhatsApp number
Asking specific questions about the test process
Acknowledging the value of preventive care
Enthusiasm Signals
2
Aamaam aamaam (Yes, yes) responses
Okay okay anuppidunga (Okay, send it)
Confusion Signals
2
Initial confusion about company name (AIWO vs IO)
Asked for clarification on CKD
Topics Discussed
Preventive Health
Biomarkers
Chronic Kidney Disease (CKD)
Heart Health
Vitamin Deficiencies
Diet and Lifestyle
AI-based Smart Reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was slightly confused about the company name initially. |
| Discovery | 2 | neutral | Answered health history questions clearly. |
| Pitch | 3 | neutral | Asked 'How does it work?' and 'What is the charge?' |
| Closing | 4 | positive | Agreed to receive details on WhatsApp and provided an alternate number. |
Call Transcript
Click to expand
Speaker 1
0.51s
Okay.
Speaker 0
1.31s
Hello
Speaker 1
3.85s
Hello
Speaker 0
5.13s
Hello
Speaker 1
6.29s
Yes.
Speaker 0
6.85s
Aa Mr. Karthik.
Speaker 1
8.55s
Ya sir
Speaker 0
9.13s
Aa sir, Suganya sir, health advisor from Aivo Medical Center sir.
Speaker 1
13.65s
Okay.
Speaker 0
14.29s
Aa, neengal vandhu site vandhu visit pannirukkeenga sir, enquiry pannirukkeenga, enna purpose-la therinjikkalaamaa sir? I O sir, A I W O I O.
Speaker 1
17.99s
Ezhuthunga.
Speaker 1
22.89s
Engirukkeenga?
Speaker 0
24.03s
Idhu MRC Nagar sir Chennaiyila Mr. Sivasankaran irukkarungalaiya Airtel founder Sivasankaran.
Speaker 1
27.15s
Sankaran irukkaaru.
Speaker 1
30.17s
Aamaa.
Speaker 0
30.93s
Aa avarudaiya office thaan sir.
Speaker 1
33.53s
Aa
Speaker 0
33.99s
Avarudaiya center dhaan idhu neenga adhula vandhu enquiry pannirukkeenga so adhaan enna purposenu theriyudhu.
Speaker 1
37.53s
Aamaanga aamaanga adhudhaan idhu illa totally oru screening pannalaamnu irundhom.
Speaker 0
42.71s
Okay okay okaynga sir, enna issues irukku ungalukku? Adhanala neenga screening pandradhukkaga try panreenga sir.
Speaker 1
49.45s
Adhu maadhiri edhuvum illainga.
Speaker 0
51.57s
Aa okay okay sir.
Speaker 1
52.75s
Just idhu udhavi kodukkaam aamaanga aamaanga.
Speaker 0
56.97s
Aa idhu udhavi kodukkaamaa?
Speaker 0
59.37s
Okay okay idhukku munnadi blood test edhachum pannirukkeengala sir blood test scan andha madhiri edhachum eduthurukkeengala
Speaker 1
62.93s
Andha maadhiri vachu eduthirukkeengala?
Speaker 1
64.11s
Aamaanga.
Speaker 0
65.03s
Adhula edhaachum issue sollirukkaangala sir ungalukku?
Speaker 1
67.25s
Illaiinga.
Speaker 0
68.23s
Okay okay ellame normal dhana?
Speaker 1
70.63s
Aamaanga.
Speaker 0
71.23s
Okay okay, adhanaalum neenga early once oru safety-kkaaga neenga vandhu check mass checkup maadhiri pannikkireenga, appadithaane sir?
Speaker 1
77.19s
Aamaam aamaam.
Speaker 0
78.17s
Okay okaynga sir, ippo neenga indha Ivo onnu enbadhi onnu edukkuradhukku ippo interested-aa irukkeenga correct-aa sir?
Speaker 1
83.31s
Aamaanga, idhu enna eppadinga? Idhu how does it work?
Speaker 0
84.47s
Aa
Speaker 0
87.67s
Idhu eppadinna ungalukku vandhu advance test ellame idhula vandhu cover aayidum sir, ippo veliyila labla poneenganna ungalukku normala oru basic checkup health checkup sollittu eduthuttu vitruvanga, but preventive pandradhukku enna pannanum appadindradha maadhiri edhuvume irukkaadhu, endha test-layum irukkaadhu.
Speaker 0
101.87s
Correct-ungala? Ippo vandhu ippo suppose vandhu ippo appaakko illa ammaakko illa thaathaa paattikku yaarukkaachum oru heart issues irundhirukku appadinna adhu vandhu namma preventive pannanum illaingala? Adhukkaana test namma eduthu paartha dhaan namakku theriyum avangalukku vandhu irundhirukka aduthadhu namakku varuma appadinnu sollittu. Ippo oru young age-la vandhu adhu andha symptoms vandhu kaamikkaadhu.
Speaker 1
102.35s
Aa ippo
Speaker 0
121.07s
Correct thaangala? Namakku avangalukku irukku appadindradhu therinja dhaan namakku konjam age aaga aaga dhaan andha symptoms vandhu namakku theriyum. So idhu ennanna ippa namma indha test eduthuttomna avangalukku yaarukkaachum indha issues irundhirukka? Namakku varum aagavum appadindradha namma preventive-aave namma kandupidichidalaam.
Speaker 0
138.27s
Mm okay-ngala, earlier-ave kandupidichidalaam. Kandupidichittu adhukku yetha maadhiri namma treatment eduthuttu poyittomna, andha issues namakku varaama namma preventive pannikkalaam sir nammaLa. So adhellaam andha maadhiri full and full special dhaan sir idhu. Innonnu CKD-nu solluvom, adhellaam kooda future-la namakku varuma, varaadhaa illa irukkaa andha maadhiri. Ippa CKD-naakka namakku porandhadhula irundhe namakku kidney issues vandhu irundhirukkum. So adhellaam vandhu yaaraalayum diagnose panna mudiyaadhu. Oru age-kku mela dhaan vandhu adhu vandhu refract aagum.
Speaker 1
147.31s
Aaduthu
Speaker 0
165.61s
So adhellam vandhu namakku idhuleye namakku therinjidum, indha test eduthutteenganna ungalukku CKD irukka illa irundhuchunna adhukkana treatment enna pannanum?
Speaker 1
173.55s
Neenga C K D ya?
Speaker 0
175.15s
Aamaa sir chronic kidney disease.
Speaker 1
178.07s
Mm
Speaker 0
178.65s
Idhukku munnaadi.
Speaker 1
179.05s
Idhukku munnadi enna sonneenga?
Speaker 0
180.99s
Idhukku munnadi vandhu ippa heart issues irukkum illaiya, heart attack andha maadhiri heart problem.
Speaker 1
184.63s
Aa adhu okay aduthathinu.
Speaker 0
187.01s
Andha maadhiri sir, andha maadhiri ippa tumor panel vandhu idhula vandhu included aagudhu, so appo vandhu ungalukku.
Speaker 1
192.79s
Okay sir.
Speaker 0
194.51s
Sir puriyala.
Speaker 1
196.75s
Hello.
Speaker 0
196.93s
Hello
Speaker 1
197.85s
Aa hello
Speaker 0
198.59s
Aa idhula vandhu ondru aindhu moondru biomarkers vandhu included-aa irukkum sir, plus vandhu omega moonu omega aaru andha test fatty acid test idhula vandhu included-aa aayidum. Adhu edhukkunna ungaludaiya brain and heart health vandhu eppadi irukku appadinnu solli check pannuradhukkaaga, adhu namma check pannittu adhula enna issues irukkunnu namma paathuttu adhukku etra maadhiri namma lifestyle change pannuradhukku.
Speaker 1
207.57s
Okay.
Speaker 1
213.17s
Adhu namukku
Speaker 1
217.37s
Illaiyenga idhukku evvalavu charge aagudhunga?
Speaker 0
219.53s
Idhu motham ondru aindhu moondru biomarkers plus omega moonnu omega aindhu fatty acid test adhu ellame serthu aindhu aayiram aagum sir charges.
Speaker 0
228.33s
Idhoda serthu ungalukku vandhu doctor consultation, dietician consultation, dietician chart. Ippo neenga veliyila poyittu oru master health checkup edukkureenga, adhula oru issues irukkunna neenga veliyila oru doctor thedi poganum, correctungala? Avarukku fees pay pannanum, adhukkana medicines edukkanum, appuram oru dietician kitta poganum, enna diet edukkanum andha madhirilaam kekkanum. Naama enna pannuromna blood test mattum eduthuttu avanga enna pannuvaanga? Aduthaduthu step avanga pannalainna adhu waste illaiya avanga pay panni edukkiradhu.
Speaker 1
228.71s
Idhoda.
Speaker 1
238.97s
Avarukku fees pay
Speaker 0
253.23s
So adhanala doctor consultation-um dietician consultation ellame kuduthuttu avangala preventive-a konduttu vandhuruma sir? Right ippo diet-laye vandhu ippo fifty percentage ungalukku enna issues irundhalum adhu namma diet-la dhaan namma correct panna mudiyum correct dhaanungala? Adhanala diet chart ungalukku ippo ungalukku enna issues irukku adhukkana enna food edukkanum.
Speaker 1
267.35s
Aa
Speaker 0
271.95s
Endha alavukku oru naalaikku unga height BMI-kku yetha maadhiri endha alavukku protein, fiber, fat adhellam endha alavukku neenga edukkanum andha maadhiri pottu koduthuruvom. Appuram ezhupathi days-kaana oru diet chart-um pottu koduthuruvom sir. So adhai vachittu neenga enna pannikkalaam ungaludaiya diet-ai vandhu continue pannittu niraiya neenga reverse panna mudiyum sir.
Speaker 0
291.93s
Mm-hmm.
Speaker 0
293.61s
So andha maadhiri fullaave oru toilet pannittu.
Speaker 1
293.67s
So andha maadhiri fullaave oru toilet pannittu irukkaa illa vera eduthuttu irukkaa?
Speaker 0
296.85s
Vera idhu engayumae kidaiyadhu sir, neenga enga ponaalum ippa neenga endha center-ukku ponaalum sari, endha hospital ponaalum sari, ondru aindhu moondru biomarkers yaarumae cover up panna maattanga, plus ondru Omega three testers vandhu neenga veliyila poneenganna naangu naangu ezhupathi ezhupathi varaikkum neenga thaniya pay panni edukkura maadhiri irukkum, correct-ungala?
Speaker 1
314.61s
Mm
Speaker 0
316.01s
Adhudhaan sir, indha ondru aindhu moondru poy Google-la kooda poy search panni paarunga. Engayume vandhu ondru aindhu moondru biomarkers-laam yaarumae cover panna maattanga. Namma vandhu ippa neenga vitamin test-nu oru oru master health checkup report eduthu paarunga, adhai vitamins-nu solli koduthiruppaanga, verum vitamin D, B twelve mattumdhaan koduthiruppaanga.
Speaker 0
331.07s
Vera endha vitamins pathiyume ungalala therinjukkave mudiyadhu, suppose ungalukku vitamin A deficiency irukkudhunaal neenga eppadi therinjuppeenga? Andha test eduthadhane sir therinjukka mudiyum.
Speaker 1
337.65s
Adhu test.
Speaker 0
340.03s
Ippo folate vandhu ungalukku folate vandhu deficiency-aa irukkunna ungalukku eppadi theriyum? Andha normal checkup-la edhulume vandhu andha tests edhuvume kodukka maattaanga.
Speaker 0
349.75s
Okengala, namma indha test-la paatheenganna vitamins mathrumae mudhalla pannendu vitamins namma idhula cover panrom. Vitamin A, K, E, B, B irandu, B ondru-la irundhu B pannendu varaikkume idhula cover aayidum.
Speaker 0
362.39s
Mm adhe maadhiri vitamin D D three adhu ellame andha vitamin panels ellame oru pannirendu vitamin panels ellame idhula cover aayidum.
Speaker 1
365.23s
Ellaame.
Speaker 0
370.03s
So andha maadhiri tumor panel idhula fullaave cover aayidum, diabetic profile cover aayidum, liver-ukku cholesterol, appuram namma blood-oda WBC platelet, red blood cells, white blood cells, appuram indha ESR inflammations-laam paakkanum.
Speaker 1
379.09s
Mm
Speaker 1
381.15s
Sari neenga you do one thing just share me the details on WhatsApp not on this number.
Speaker 0
385.17s
Not on
Speaker 1
387.23s
Okay let me take a look and get back to you okay
Speaker 0
387.27s
Okay.
Speaker 0
391.45s
Okay sir, when I call you back sir?
Speaker 1
391.99s
Adhunaikku aalumaiyaa
Speaker 1
393.59s
Aa maybe you just share me that can you note down the number?
Speaker 0
397.91s
Okay sir, ondru second sir.
Speaker 0
401.27s
Ya tell me the numbers.
Speaker 1
404.11s
Eight nine three double nine.
Speaker 0
405.71s
Eight nine three double nine.
Speaker 1
407.87s
Eight four eight four three.
Speaker 0
409.53s
Eight four eight four three.
Speaker 1
412.47s
Sri
Speaker 0
413.29s
Okay-nga Sir.
Speaker 1
414.05s
Ya you can you can just drop details on WhatsApp. Ungalukku vandhu
Speaker 0
418.33s
Naan ungalukku vandhu sample reports dhaan share pandraen, so indha nootru aindhu biometric udaiya reports-um plus omega moonu omega aaru udaiya reports-um ungalukku naan share pandraen. Adhai neenga paarunga, once neenga andha report paartheenganaale adhulaye vandhu kudhuduruvaanga. So for example ungalukku ippo diabetic profile-la vandhuttu oru fasting blood sugar vandhu ippo oru high-aa irukkunna, andha fasting blood sugar vandhu neenga eppadi vandhu idhu pannanum, kuraikkanum, adhukkaana lifestyle enna appadindra details mudhakkondu ungalukku idhulaye vandhurum.
Speaker 0
446.83s
Ungalukku oru report naan kudukkurenna adhai neenga padichu paarthaale ungalala vandhu adhai understand pannikka mudiyum, so andha alavukku reports vandhu smart report-aa convert aayidum. Adhu mattum illama ungalukku AI based-la vandhuttu fatty liver score card-um adhuleye vandhurum, ungalukku blood test plus BMI.
Speaker 1
451.71s
Andha alavukku report.
Speaker 0
462.39s
Adhu renduthaiyume vachu ungalukku short delivery irukka illaiyanndradhukkana score card AI based-la koduthuruvom, idhuvume include-aa andha report-oda serndhu vandhurum.
Speaker 1
471.07s
Okay okay anuppidunga.
Speaker 0
471.69s
Once neenga indha test eduthutteenganna adhutha next moonru years-ku vandhu major-aa advance testing edhuvume edukkira maadhiri irukkaadhu sir.
Speaker 0
479.71s
Suppose idhula edhavadhu ungalukku vandhu problem irukkunna, ippo oru diabetic-o illa cholesterol-o idhula vandhu edhavadhu ondru high-la kaamikkudhuna, adhu namma reverse pannuvom illaiya? Reverse pannuradhukku namma diet chart ellame kudukkurom, doctor advice ellame kuduppom.
Speaker 1
479.85s
Suppose idhula
Speaker 0
492.29s
Adhu reverse aayiduchaa illaiyaannu check pandradhukku particular andha test maathiri dhaan neenga edukkira maadhiri irukkum, adhu neenga veliyila kooda eduthukkalaam, adhu vandhu issues kidaiyaadhu, andha maadhiri ungalukku theriyanum appadindra patchathula andha onnu rendu test neenga edukkira maadhiri irukkum.
Speaker 1
500.89s
Ungalukku theriyanum appadindra pathi
Speaker 1
502.77s
Saringa please share me I will just have a look and get back to you okay. Okay sir okay sir.
Speaker 0
507.25s
Okay sir, okay sir, thank you sir, have a happy morning.