A
Call Intelligence
Karthick with Suganya — Feb 17, 2026 15:03
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
0.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
30.0%
Personalization
0.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Karthick.
Low Performance: Suganya
Suganya scored 0.0/10 on call with Karthick. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Karthick. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
other
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:00 (1s)
Primary Language
Malayalam
Code Switching
None
Total Speaker Turns
1
Rep Words / Customer Words
0 / 1
Rep Longest Monologue
0s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
None
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
100:00
Customer answers
The only audible part of the call; indicates the line was active but the call ended immediately.
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer just says 'Aano?' (Is it? / Hello?) |
Call Transcript
Click to expand
Speaker 0
0.13s
Aano?