A
Call Intelligence
Amal Madhavan with Suganya — Feb 16, 2026 17:29
Deal Lost
Warm
Lead Source
Meta AdsCall History
1 attemptRep Performance
6.0/10
Pitch Effectiveness
7.0/10
Engagement
6.5/10
Conversion Probability
60.0%
Personalization
4.0/10
Technical Quality
6.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Amal Madhavan.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Amal Madhavan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Malayalam/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
18% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:38 (99s)
Primary Language
English
Secondary Language
Malayalam
Code Switching
Moderate
Total Speaker Turns
30
Rep Words / Customer Words
148 / 62
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location mismatch
Chennai sorry I am from Kochi actually.
|
logistics | Customer | Yes | feature/service clarification | Good |
|
Busy/No time
I am in between a meeting right now.
|
time | Customer | Yes | channel pivot | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Customer | 999.00 | Neutral | Referencing the form filled for the 999 blood test. |
Key Moments
300:34
Pan-India Service Clarification
Crucial moment where the agent saved the lead by explaining they serve Kochi despite being based in Chennai.
00:59
Customer Time Constraint
Lead signals he is busy, forcing the agent to pivot to a digital follow-up.
01:27
Brand Re-clarification
Lead asks for the name again, showing he is still trying to establish trust/identity.
Trust Signals
2
Lead confirmed he filled the form
Lead asked for the hospital name again to verify
Enthusiasm Signals
1
Okay okay cool
Resistance Signals
2
Location concern (I am from Kochi actually)
Time constraint (I am in between a meeting right now)
Confusion Signals
2
I didn't get you sorry
Where is since located?
Topics Discussed
Blood test
Home sample collection
Location availability
Doctor consultation
Dietician consultation
WhatsApp follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Lead didn't initially recognize the brand name 'AIWO'. |
| Discovery/Pitch | 2 | neutral | Concerned about location (Chennai vs Kochi). |
| Closing | 3 | neutral | Agreed to receive details on WhatsApp. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello hello haan sir good evening sir I am Suganya from IO Medical Center support team.
Speaker 0
1.23s
Hello.
Speaker 0
9.33s
Aa
Speaker 1
10.17s
Aa I O sorry I W O I O.
Speaker 0
16.37s
I didn't get you sorry.
Speaker 1
16.45s
Athu.
Speaker 1
18.99s
Aa sir, you fill the form for Ivo onpathu onpathu blood test, it's a master health checkup blood test sir.
Speaker 0
26.51s
Oh okay where is since located?
Speaker 1
29.47s
Chennai sir.
Speaker 0
31.39s
Chennai sorry I am from Kochi actually.
Speaker 1
34.21s
Yes naa we are available in all over India sir.
Speaker 1
39.57s
Can I all over India our technicians available all over India?
Speaker 0
39.85s
Aaloo?
Speaker 1
44.79s
We will come and collect your blood sample and shared via WhatsApp or mail ID sir that reports after doctor consultation and dietician consultation also fixed online consultation sir.
Speaker 0
51.95s
After that
Speaker 0
59.15s
Can you send the details over message? I am in between a meeting right now.
Speaker 1
63.67s
Aayaam.
Speaker 1
66.13s
Can you tell your address pin code?
Speaker 0
69.99s
Aa can you send me on WhatsApp if possible are you on this number?
Speaker 1
74.77s
Ya yes it's possible.
Speaker 0
77.23s
Aa I I will pinne hi you can I will send the details sir.
Speaker 1
80.91s
Okay okay sir okay ayyo sorry thank you
Speaker 0
82.69s
Sari.
Speaker 0
84.15s
What is the name? Name of the hospital?
Speaker 1
87.59s
I O sir A I W O I O it's preventive care center sir.
Speaker 0
91.09s
Okay.
Speaker 0
93.05s
Okay okay cool.
Speaker 1
93.95s
Okay I will share the details with your WhatsApp sir.
Speaker 0
97.59s
All right, okay, thank you.
Speaker 1
98.03s
Okay thank you.