A
Call Intelligence
Rohan Bhatia with Suganya — Feb 16, 2026 17:22
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
2.0/10
Pitch Effectiveness
1.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
3.0/10
Active Alerts
3No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Rohan Bhatia.
Low Performance: Suganya
Suganya scored 2.0/10 on call with Rohan Bhatia. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Rohan Bhatia. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Hindi
Brand Awareness
High
Brand Sentiment
Skeptical/Price-focused
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
Primary
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Feature-based
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:51 (52s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
78 / 72
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
None
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high
Yeah, but when I went ahead and I saw the cost, so it's very high in it.
|
price | Customer | No | denial/feature stacking | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | Discussion regarding the cost of the 181 parameter test. |
Key Moments
300:13
Immediate Price Objection
The customer preemptively blocks the sales pitch by citing the high cost seen on the website.
00:24
Hindi Code-Switch
Customer uses Hindi to dismiss the rep's attempt to correct the price from 20k to 18k, indicating the difference is negligible to him.
00:49
Final Rejection
Customer clearly states lack of intent to invest, leading to immediate call termination.
Resistance Signals
3
Price is very high
Don't want to invest that amount
Switching to Hindi to express dismissal
Confusion Signals
1
From where sorry?
Topics Discussed
Price
Number of parameters
Website visit
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | negative | Argues about the price range and value. |
| Closing | 3 | neutral | Firmly declines and ends the call. |
Call Transcript
Click to expand
Speaker 0
0.47s
hello
Speaker 1
1.47s
Hello.
Speaker 0
2.61s
aa sir good evening sir. I am Suganya from Ayur Medical Center support team sir.
Speaker 1
7.21s
from where sorry?
Speaker 0
8.45s
ai o saar e ai dabalyu o ai o.
Speaker 1
10.85s
oke.
Speaker 0
11.55s
you visited our site sir for our. Yeah but that when I
Speaker 1
13.71s
Yeah, but when I went ahead and I saw the cost, so it's very high in it.
Speaker 0
18.45s
its not a high sir.
Speaker 1
18.47s
its not
Speaker 1
20.45s
It's almost 20,000 rupees, right?
Speaker 0
20.89s
Almost ₹20,000.
Speaker 0
22.59s
no no no eighteen thousand.
Speaker 1
24.93s
to almost twenty thousand right? itne eighteen thousand is going in the same range. to do hazaar se kya hi hota hai.
Speaker 0
32.27s
Okay.
Speaker 1
33.17s
I was not looking for something that is responsive.
Speaker 0
36.63s
oke but it's included all kind of parameters.
Speaker 1
42.09s
183 per 100
Speaker 0
42.85s
183 per under candle.
Speaker 0
45.43s
Okay.
Speaker 1
45.49s
okay. i understand that but i don't want to invest in that amount.
Speaker 0
49.11s
okey sir thank you sir.
Speaker 1
50.31s
Okay.