A
Call Intelligence
Arjun Ravikumar with Suganya — Feb 17, 2026 10:44
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
30.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Arjun Ravikumar.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Arjun Ravikumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Professional but brief.
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:12 (13s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
6
Rep Words / Customer Words
15 / 23
Rep Longest Monologue
4s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving/busy
naan ippo thaan car-la yerala (I just got into the car)
|
time | Customer | Yes | agreement/reschedule | Excellent |
Key Moments
100:05
Customer request to reschedule
Ends the current sales attempt but establishes a follow-up window.
Resistance Signals
1
Busy/Driving
Topics Discussed
Rescheduling
Driving
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Closing | 2 | neutral | Polite request to reschedule. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello, aa sir, good morning sir.
Speaker 0
1.19s
Aa sir good morning sir. Udhayan sir IO-la irundhu call pannirukken sir.
Speaker 1
5.23s
Aa enakku oru half an hour appuram kooppidungala, naan ippo thaan car-la yerala.
Speaker 0
9.47s
Okay okay okay naan kooppiduren.
Speaker 1
10.87s
Saringa, thank you, thanks.
Speaker 0
12.17s
Thank you.