A
Call Intelligence
Arjun Ravikumar with Suganya — Feb 14, 2026 14:35
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
6.5/10
Pitch Effectiveness
6.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
20.00%
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
Yes
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
10% into call
Pitch Approach
Value-based negotiation
Closing Attempt
Yes
Closing Technique
other
Call Ending
escalation
Call Structure
Duration
2:50 (170s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
46
Rep Words / Customer Words
342 / 218
Rep Longest Monologue
19s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
High
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
1
Handling Rate
50%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Discount is too low
irubathi percent-na enna perusa varappogudhu? Irubathi percent-na vandhu oru moovaayiram roopai.
|
price | Customer | Yes | value stacking / escalation | Average |
|
No need for breathing kit
enakku breathing problem edhuvum illaiye.
|
product_fit | Customer | Yes | education | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 18000.00 | Negative | Main package under negotiation. |
| breathing kit | Rep | -- | Negative | Offered as a complimentary item to close the deal. |
Key Moments
300:37
Complimentary Breathing Kit Offer
Agent tries to pivot from a cash discount to a value-add to protect margins.
01:05
Customer's 30% Demand
Customer sets a hard floor for the negotiation, indicating high price sensitivity.
01:45
Manager Escalation Offer
The turning point where the agent realizes she cannot close the deal alone and moves to a higher authority.
Trust Signals
2
Willingness to speak to a manager
Detailed discussion of pricing
Resistance Signals
2
Budget is the main problem
Dismissal of the complimentary breathing kit
Confusion Signals
1
Did not understand the value of the breathing kit initially
Topics Discussed
Discount percentages
Omega 3 and 6 fatty acid tests
Breathing kits and exercises
Vitamin D3
Total package cost for two people
Team Lead intervention
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the discount. |
| Negotiation | 2 | negative | Feels 20% is too low for the total cost. |
| Closing | 3 | neutral | Doubts the Team Lead will offer anything different but agrees to talk. |
Call Transcript
Click to expand
Speaker 1
0.35s
Aa
Speaker 0
0.97s
Hello
Speaker 1
1.73s
Hello.
Speaker 0
2.43s
Aa sir, Suganya sir, Ibo-la irundhu sir.
Speaker 1
4.95s
Aa sollunga.
Speaker 0
5.61s
Aa sir, neenga adhu enna solraanganna maximum vandhu irubathi percent discount dhaan sir panna mudiyuma? Adhu vandhu ore oru murai dhaan andha offer koduthanga. Idhukku appuram life long andha offer varaadhu confirmaa appadinnu solli sollittaanga.
Speaker 1
9.87s
Aa
Speaker 1
17.25s
Romba kammiyaa irukku aennaa adhu vandhu romba long
Speaker 0
18.81s
Adhu vandhu romba last-la pogum appadindradhunaala adhu vandhu stop pannittaanga sir. Aenna ungalukku theriyum idhula vandhu Omega three Omega six fatty acid udaiya test-s idhula varudhu. Idhula included-aa irukku sir. Idhuve neenga veliyila poi edukkanumnaa andha oru test mattume ezhupathi aayiram varaikkume charge pannuvaanga sir. Naangula irundhu ezhupathi aayiram varaikkum.
Speaker 1
29.73s
Mm
Speaker 0
37.95s
Naan ungalukku breathing kit rendu breathing kit naan adhu ungalukku complimentary-aa koduthuren sir idhuvaraikkum endha client-ukkum koduthadhu illai.
Speaker 1
38.55s
Breathe.
Speaker 1
43.75s
Breathing kettuna puriyala ennanga adhu?
Speaker 0
45.31s
Breathing exercise pannuvom illaiya sir?
Speaker 1
48.21s
Thalaivichu naan enna pannen enakku breathing problem edhuvum illaiye.
Speaker 0
51.59s
Aa haa breathing problem irukkanum.
Speaker 1
52.17s
Street problem irukkanum.
Speaker 0
54.03s
Irukkiravanga pandradhu kidaiyadhu sir adhu actually vitamin D3-yum breathing exercise-um oruthavanga pannanganna udambu irukkira irubathi aindhu percentage issues vandhu nammalaala cure panna mudiyum sir.
Speaker 1
59.13s
Season
Speaker 1
65.93s
Neenga actually enakku oru muppathi aindhu naangu percent-aavadhu vaangi thara paarunga, sari muppathi aindhu koodi venaam, muppathi percent paarunga, rendu per varom, rendu per vandhom muppathi percent kudukkalaannaa eppadinga.
Speaker 0
66.21s
Athu enakku oru
Speaker 0
71.27s
Illa rendu per varom rendu per vandhom thirty percent kudukkalaamnaa eppadi?
Speaker 0
76.23s
Ippadi onnu vandhu almost eighteen thousand solreenga.
Speaker 1
76.91s
Onnu vandhu almost enimidhu aayirathu solreenga correctaa.
Speaker 0
79.97s
Aamaam Sir.
Speaker 1
81.33s
Adhula naan ippo enakku idhulaye vandhu naan kittathatta naarpayiram roopai aagudhu, neenga enakku discount-um kudukkala onnum pannuvaanga, irubathi percent solreenga, irubathi percent-na enna perusa varappogudhu? Irubathi percent-na vandhu oru moovaayiram roopai.
Speaker 0
90.71s
Ivvalavu percentage idhuvaraikkum yaarukkum koduthadhilla. Naan vena onnu panren sir. Twenty five percentage kooda yaarukkum koduthadhilla sir. Adhanaal naan vena innum onnu panren. Naan enga lead kitta team lead kitta kodukkuren. Avangakitta neenga vena peyunga.
Speaker 1
94.91s
Onnu pandru.
Speaker 1
96.39s
Aa.
Speaker 1
99.23s
Nalla
Speaker 1
104.83s
Illa enakku enakku naan simple-aa solren enakku vandhu nijamaave vandhu budget thaan problem unga team lead solli enna convince thaan panna poraarunna enakku point-e illaiye
Speaker 0
111.63s
Point theriyala sir, ippo vandhu naan vandhu ippo discount kudukkurenna avanga neenga neengal yen indha maadhiri panreenganu enna keppaaru. Ippo neengale direct-aa kettutteengannu vachukkongalen, neengadhaan kekkura maadhiri irukkum. Avangalukku naan keturen ketta udane avar vandhu panamudaiya.
Speaker 1
123.43s
Ippa naan keturen ketavudane avar vandhu panna mudiyaadhunnu sollapporaaru adhukku appadinna enakku vandhu time waste thaaneenga
Speaker 0
129.81s
Illai illai enakku puriyudhu sir but aana avar andha alavukku solla maattaanga mudinja alavukku.
Speaker 1
133.65s
Sari okay punniyamma, ippa kudukkura neenga neenga solra maadhiri avarukku kudukkureenga okay. Naan vandhu edutha udane idha naan kekkuren, enakku innum konjam discount irubathi percent romba kammiya irukku. Enakku vandhu I don't think this is enough-nu solrennu vachukkonga.
Speaker 0
146.65s
Okay okaynga sir illa sir enakku oru right panna mudiyumnu solraaruna enakku time waste illa.
Speaker 1
148.55s
Enakku oru right panna mudiyumnu solraarunna enakku time waste pannunga.
Speaker 0
151.81s
Illa enakku oru rights irukkum discount kudukkurathukku avarukku oru rights irukkum sir discount kudukkurathukku so adhanala avarkitta maybe pesi paarkkalaam appadinnu solli solren sir.
Speaker 1
152.39s
School night.
Speaker 1
160.19s
Sari okay neenga oru thadava avarkitta pesittu enakku venaadheenganu naan vandhu pesuven.
Speaker 0
164.75s
Okay okay sir, saringa sir, okay sir.
Speaker 1
168.45s
Mm saringa
Speaker 0
169.53s
Thank you.