A
Call Intelligence
Arjun Ravikumar with Suganya — Feb 14, 2026 14:24
Deal Lost
Warm
Lead Source
Meta AdsCall History
10 attemptsRep Performance
6.5/10
Pitch Effectiveness
5.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
2.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Arjun Ravikumar. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
20.00%
Calls Before Closure
10
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Price-conscious
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
b2c
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
50% into call
Pitch Approach
Discount-led
Closing Attempt
No
Closing Technique
soft_close
Call Ending
customer_thinking
Call Structure
Duration
1:09 (70s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
19
Rep Words / Customer Words
84 / 112
Rep Longest Monologue
8s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price is too high / Seeking BOGO
Andha maadhiri edho irukkumoannu sollittu paarthaa full price potturukkeenga, no discount potturukkeenga
|
price | Customer | Yes | escalation/deferral | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | 23000.00 | Negative | Primary product lead was generated for. |
Key Moments
300:20
Customer mentions previous BOGO offer
Sets the price anchor and the primary hurdle for the sale.
00:35
Rep introduces Valentine's Day 20% discount
Attempt to pivot the customer's price expectation.
00:57
Customer mentions wife's involvement
Identifies the purchase as a couple's package, increasing deal value potential.
Discovery Questions
1
Q1
neenga IVO ondru aindhu ondru testukkaaga form fill pannirukkeenga, adhu ennanna?
Trust Signals
2
Previous brand recall
Willingness to wait for a callback
Resistance Signals
2
Directly challenges the current pricing
Refuses the 20% discount in favor of BOGO
Topics Discussed
IVO 181 Test
Pricing
Valentine's Day Offer
Buy One Get One (BOGO) Offer
Couple's Testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call and the form fill. |
| Negotiation | 2 | negative | Expresses disappointment that the current price is 'full price' compared to previous BOGO offers. |
| Closing | 3 | neutral | Agrees to wait for the rep to check on the offer. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
0.91s
Hello Mr. Arjun Ravikumar.
Speaker 1
3.51s
Ya.
Speaker 0
4.03s
Aa sir, I am Suganya from Ayur Medical Center, support face sir.
Speaker 1
9.59s
Aa sollunga.
Speaker 0
10.31s
Aa sir, neenga IVO ondru aindhu ondru testukkaaga form fill pannirukkeenga, adhu ennanna?
Speaker 1
15.11s
Adhu vandhu ennanna naan vandhu munnadi Ivo paarthirundhenga.
Speaker 0
20.09s
Okay okay.
Speaker 1
20.51s
And if I remember last year ennamo vandhuttu same timela there was a one plus one offer maadhiri.
Speaker 0
26.89s
Okay okay andha maadhiri.
Speaker 1
27.13s
Andha maadhiri edho irukkumoannu sollittu paarthaa full price potturukkeenga, no discount potturukkeenga, so enakku aindhaayiram irandu irandu bit two price pannunga.
Speaker 0
35.05s
Illa sir innaikku Valentine's Dayndradhunaala irubathi percent off-la poyittu irukku.
Speaker 1
39.91s
Aa andha person-nu sollittu irukken, neenga irubathi moonu aayiram naan buy one get one-nu sollittu irundhenga, I got an offer long back.
Speaker 1
47.25s
Pona varusham indha maadhiri vandhu enakku buy one get one irukku couples-ku appadinnu vandhadhu.
Speaker 0
50.91s
Okay okaynga sir, naan vena enga teamoda kettu paarkkaam sir, buy on get onnu offer ippa kodukka mudiyumaannu sollittu ungalukkaaga.
Speaker 1
57.81s
Adhu maadhiri bayam ketta udane irundhuchunna naanum wife-um eduthukkanum illanna enakku.
Speaker 0
62.25s
Saringa sir, naan ippo teamoda kettu paarkiren sir irukkaannu. Kettu sollu.
Speaker 1
64.95s
Kettu sollunga no problem.
Speaker 0
66.29s
Okay sir, thank you sir.
Speaker 1
68.79s
Omipraka jeevaru.