A
Call Intelligence
Hifla with Suganya — Feb 19, 2026 12:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Hifla.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Hifla. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:22 (22s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
15
Rep Words / Customer Words
38 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Haven't seen reports yet
Naan Ma'am adhaan Ma'am paarthuttu kooppiduren Ma'am Ma'am.
|
process/logistics | Customer | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health reports | Customer | -- | Neutral | Discussing whether the customer has reviewed their medical reports. |
Key Moments
100:09
Customer delay
Customer indicates they need to review reports before continuing the conversation, effectively ending the sales opportunity for this specific call.
Trust Signals
1
Customer confirms they requested the call back.
Resistance Signals
1
Customer ends the call quickly to check reports on their own time.
Topics Discussed
Call back request
Medical reports
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | States they haven't seen reports and will call back later. |
| Closing | 3 | neutral | Ends with 'Thank you'. |
Call Transcript
Click to expand
Speaker 0
0.07s
Hello.
Speaker 1
0.91s
Hello
Speaker 0
2.13s
Aa hello.
Speaker 1
3.77s
Aa sir, naan Suganya sir, IO Medical Center-la irundhu call back panna sollirundheenga.
Speaker 0
6.83s
Aa sollunga.
Speaker 0
8.69s
Aa, aamaam Ma'am.
Speaker 1
9.67s
Aa
Speaker 0
9.79s
Naan Ma'am adhaan Ma'am paarthuttu kooppiduren Ma'am Ma'am.
Speaker 1
12.81s
Okay okay neengalum reports paarkalaiyo.
Speaker 0
13.89s
Sari.
Speaker 0
15.91s
Illa paarthaa naane kooppiduren Ma'am, ippadiye vena kooppittukuren.
Speaker 1
19.05s
Okay okay.
Speaker 0
20.01s
Ok ok.
Speaker 1
20.45s
Okay thank you.
Speaker 0
21.99s
Thank you.