A
Call Intelligence
Hifla with Suganya — Feb 17, 2026 11:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Hifla. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Hifla.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:17 (18s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
32 / 24
Rep Longest Monologue
3s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy at a bank
naane call panren Ma'am bankla irukken call panren Ma'am
|
time | Customer | Yes | alternative time suggestion | Excellent |
Key Moments
200:08
Customer mentions being at the bank
Determined the call would be short and required a reschedule.
00:12
Agent proposes afternoon callback
Secured permission for a follow-up, maintaining the lead's warmth.
Resistance Signals
1
Time constraint (at the bank)
Topics Discussed
Callback scheduling
Current location/activity
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer answers the call. |
| Mid-call | 2 | neutral | Customer explains they are at a bank and cannot talk. |
| Closing | 3 | neutral | Customer agrees to a callback. |
Call Transcript
Click to expand
Speaker 0
0.15s
Hello
Speaker 1
0.25s
Hello
Speaker 1
2.27s
Sir Suganya sir Ayva Medical Center-la irundhu sir.
Speaker 0
5.69s
Aa enga irukkennaa?
Speaker 1
6.75s
I was a W I was.
Speaker 0
8.37s
Aa sollunga Ma'am naane call panren Ma'am bankla irukken call panren Ma'am okay Sir.
Speaker 1
12.47s
Okay sir oru afternoona call back pannattumanga sir.
Speaker 0
15.11s
Sari sari.
Speaker 1
16.25s
Aa okay sir thank you.