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Call Intelligence

Hifla with Suganya — Feb 16, 2026 11:19

Deal Lost Warm
Customer Hifla
Phone +918110802860
Rep Suganya
Team Sales
Date 2026-02-16 11:19
Duration 1:34
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 13, 2026
CityChennai

Call History

6 attempts
Total Attempts6
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time3.3 min
Rep Performance
7.0/10
Pitch Effectiveness
6.0/10
Engagement
6.5/10
Conversion Probability
40.0%
Personalization
4.0/10
Technical Quality
5.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 25.00%
Calls Before Closure 6
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Skeptical on pricing
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Missing
Needs Discovery Missing
Discovery Depth Shallow
Discovery Questions 0
Pitch Start 25% into call
Pitch Approach Value-based
Closing Attempt Yes
Closing Technique urgency_close
Call Ending other

Call Structure

Duration 1:34 (94s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 30
Rep Words / Customer Words 168 / 112
Rep Longest Monologue 10s
Customer Longest Monologue 7s
Silence Gaps (>2s) 1 (max 2.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 0
Handling Rate
0%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price is too high
irandaavadhu test-um jaasthi irukku ma'am rate
 price Customer Yes value stacking & discounting Average

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer Mentioned Negative Comprehensive health screening

Key Moments

3
00:16
Price Objection
Customer immediately flags the cost as the primary barrier.
01:08
Discount Refusal
Rep sets a hard limit on the discount, maintaining brand value.
01:26
Commitment to Call Back
Customer saves the number and promises an evening follow-up, keeping the lead warm.

Trust Signals

1
Customer saved the rep's number.

Resistance Signals

3
Directly stating the price is high
Comparing with other providers
Asking for higher discounts (45%)

Topics Discussed

Price Master Health Checkup Discounts Market Comparison Follow-up timing

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Acknowledges the call.
Price Discussion 2 neutral Complains about the high cost.
Closing 3 neutral Ends with a promise to call back.

Call Transcript

Click to expand
Source File +918110802860 16-2-2026, 11-19-38am.mp3
Transcript +918110802860_16-2-2026,_11-19-38am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20193