A
Call Intelligence
Hifla with Suganya — Feb 14, 2026 14:56
Deal Lost
Warm
Lead Source
Meta AdsCall History
6 attemptsRep Performance
7.5/10
Pitch Effectiveness
6.0/10
Engagement
6.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
4.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
6
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
71% into call
Pitch Approach
Product-centric
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:55 (56s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
26
Rep Words / Customer Words
84 / 42
Rep Longest Monologue
8s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
No Interest
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of memory/Intent
Illa Ma'am, edho fill panna maadhiri theriyala Ma'am.
|
no interest | Customer | Yes | clarification/persistence | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Positive | Referencing the form the customer filled. |
Key Moments
200:29
Customer denies filling the form.
Critical hurdle where the lead could have been lost; agent pivots to health discovery.
00:50
Customer agrees to WhatsApp sample report.
Successful conversion of a confused lead into a 'warm' follow-up opportunity.
Discovery Questions
2
Q1
Enna purpose?
Q2
Ungalukku edhaachum health issues irukkaanga sir?
Trust Signals
1
Customer agrees to receive WhatsApp information
Resistance Signals
2
Initial denial of filling the form
Statement of having no health issues
Confusion Signals
1
Illa Ma'am, edho fill panna maadhiri theriyala Ma'am
Topics Discussed
AIWO 181 Blood Test
Master Health Checkup
Health Issues
WhatsApp Sample Report
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer doesn't remember filling the form. |
| Discovery | 2 | neutral | Customer confirms no health issues. |
| Closing | 3 | neutral | Customer agrees to receive the WhatsApp report. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello
Speaker 0
3.25s
Hello
Speaker 1
3.47s
Hello
Speaker 0
4.23s
Aa sari picture hall.
Speaker 0
7.11s
Kicks-la.
Speaker 1
8.07s
Aa.
Speaker 0
9.23s
Aa sir Suganya sir Ayubha Medical Center support teamla irundhu call pannirukken.
Speaker 1
13.89s
Aa sollungamma.
Speaker 0
14.63s
Aiva onnu enbadhi ondru blood testukkaaga form fill pannirukkeenga.
Speaker 0
18.31s
Enna purpose?
Speaker 1
18.81s
Enga amma?
Speaker 0
20.63s
Aiva ondru aindhu ondru blood test sir master health checkup blood testkaga form fill pannirukkeenga adhu enna purposekkaaga therinjukkalaama sir.
Speaker 1
22.95s
Skill checkup
Speaker 1
24.47s
Form fill pannirukkeenga.
Speaker 1
26.75s
Purpose karalaam
Speaker 1
29.99s
Illa Ma'am, edho fill panna maadhiri theriyala Ma'am.
Speaker 0
32.85s
Ungalukku edhaachum health issues irukkaanga sir?
Speaker 1
35.85s
Illa illa Ma'am.
Speaker 0
37.11s
Okay okay sir.
Speaker 1
38.79s
Aa
Speaker 0
40.13s
Ungalukku naan indha test pathi sollattuma sir ungalukku interest irukka sir.
Speaker 1
44.73s
Blood test aamaa?
Speaker 0
45.77s
Aamaanga sir.
Speaker 1
46.03s
Aamaanga sir. Yes so that's great. WhatsApp enna pannanga?
Speaker 0
50.17s
Okay ippa naan ungalukku sample report share panren.
Speaker 1
53.01s
Okay okay thank you.
Speaker 0
54.53s
Okay okay thank you.