A
Call Intelligence
None with Suganya — Feb 16, 2026 09:54
Deal Lost
Cold
Call History
2 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
3.0/10
Conversion Probability
5.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
High
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
follow_up
Conversation Flow
Opening Type
other
Opening Quality
fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
30% into call
Pitch Approach
price_correction
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
0:57 (58s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
38 / 62
Rep Longest Monologue
5s
Customer Longest Monologue
14s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price Misconception
padhinaindhu lakhs something padhinaindhu lakhs aindhu aindhu aindhu ennamo aagudhu
|
price | Customer | Yes | direct_correction | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health package | Customer | 18000.00 | Negative | Discussion regarding the cost of the service. |
Key Moments
300:20
Price Misconception
Customer claims the price is 15 lakhs, creating a massive barrier to sale.
00:35
Price Correction
Agent clarifies the price is 18,000, which the customer acknowledges but remains uninterested.
00:49
Soft Rejection
Customer insists on calling back himself, a common way to end a sales call without commitment.
Resistance Signals
2
I will leave now
naane call pannen (I will call myself)
Confusion Signals
1
padhinaindhu lakhs something
Topics Discussed
Pricing
Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Checking connection. |
| middle | 2 | neutral | Misunderstanding the price as lakhs. |
| closing | 3 | neutral | Ending the call by saying he will call back. |
Call Transcript
Click to expand
Speaker 1
0.85s
Hello
Speaker 0
1.45s
Hello.
Speaker 1
2.21s
Aa sir.
Speaker 0
5.21s
Hello.
Speaker 1
5.91s
Aa sir ketkudhu aa.
Speaker 0
7.77s
Aa kelkkudhu aa varudhu aa okay.
Speaker 1
11.67s
Aa sollunga sir.
Speaker 0
13.85s
Aa enna sollanumnaa.
Speaker 0
16.71s
Aa, I will leave now.
Speaker 1
18.53s
Yes sir, Aivol vandhadhaan sir.
Speaker 0
20.83s
Aivaal irundhu naan kolren ennaka avanga detail kuduthuttaanga ondru padhinaindhu lakhs something padhinaindhu lakhs aindhu aindhu aindhu ennamo aagudhu annodu adhaane.
Speaker 1
35.77s
Ippadi lakhs illa sir idhu vandhu enbadhu thousand dhaan sir.
Speaker 0
39.01s
Eighteen padhinaindhu.
Speaker 0
41.77s
Eighteen thousand okay, naan solren naan adhukku okay.
Speaker 1
47.43s
Naalaikku thirumba call back pannavaa sir?
Speaker 0
49.77s
Aa naan solren naan naane call pannen naan.
Speaker 1
54.49s
Okay sir, okay sir, thank you sir.
Speaker 0
56.15s
Aa okay thank you.