A
Call Intelligence
None with Suganya — Feb 16, 2026 09:52
Deal Lost
Cold
Call History
2 attemptsRep Performance
3.0/10
Pitch Effectiveness
2.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3Low Performance: Suganya
Suganya scored 3.0/10 on call with None. Review recommended.
No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Multilingual (Tamil/Hindi/English)
Brand Awareness
Recognizes name
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely decision maker
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Follow-up on previous commitment
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:37 (98s)
Primary Language
Tamil
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
46
Rep Words / Customer Words
84 / 72
Rep Longest Monologue
6s
Customer Longest Monologue
9s
Silence Gaps (>2s)
4 (max 5.0s)
Interruptions
6
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
High
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Timing
Call panren naan call panren.
|
time | Customer | No | acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Other | Follow up on a booking the customer supposedly mentioned previously. |
Key Moments
300:27
Identification
Agent successfully identifies as Aiva Medical Center after several 'Hello' exchanges.
00:58
The Pitch
Agent brings up the blood test booking.
01:00
The Brush-off
Customer says 'I will call' which effectively ends the sales attempt.
Resistance Signals
3
Frequent 'Hello' interruptions
Short, dismissive responses
Asking 'Do you know English?' to pivot the conversation
Confusion Signals
2
Language barrier/switching
Audio connectivity issues
Topics Discussed
Blood test booking
Previous week's contact
Language preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is struggling with audio and identifying the caller. |
| Middle | 2 | neutral | Customer acknowledges the center name but seems distracted. |
| Closing | 3 | neutral | Customer says 'Call panren' (I will call) to end the conversation. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello
Speaker 1
1.85s
Hello, hello.
Speaker 0
2.91s
Athu mudhalaayirathu.
Speaker 1
5.51s
Neevu veliyaa?
Speaker 1
8.11s
Hello.
Speaker 0
8.73s
Aa sir, share thana sir.
Speaker 1
11.53s
Aa iyaa bolo.
Speaker 0
13.89s
Naan Suganya sir from Ayur Medical Center.
Speaker 1
17.09s
Ek minute.
Speaker 0
18.95s
Adhe kadaiyaa.
Speaker 1
19.45s
Aa
Speaker 0
21.17s
Hello
Speaker 1
21.81s
Hello
Speaker 0
23.41s
Aa hello
Speaker 1
23.57s
Hello aa sollunga yaaru
Speaker 0
26.07s
Yaaru?
Speaker 0
27.17s
Aiva Medical Centerla irundhu call panren Ma'am.
Speaker 1
29.87s
Aa sari
Speaker 0
31.09s
Sir vandhu indha week call panna solli irundhaanga.
Speaker 1
34.45s
Appadiya? Oru nimisham, oru nimishamma, Aiva Medical-la irundhu kaalukku aagura pola irundhu paatheenganna, aa pola javaabu dhuthu, makkali pola.
Speaker 0
35.33s
Aamaa
Speaker 0
37.77s
Aa
Speaker 1
43.65s
Hello, aa sollunga.
Speaker 0
46.23s
Aa shukkariyaa sir.
Speaker 1
48.13s
Aa okay.
Speaker 0
49.21s
Aa blood testukkaga neenga innaikku book pandradha sollirundheenga.
Speaker 1
53.07s
Aa sariyaa adhaa
Speaker 0
56.07s
Hello.
Speaker 1
56.71s
Hello
Speaker 0
58.19s
Aa sir blood testukku neenga book pandradha innaikku sollirundheengala
Speaker 1
60.65s
Call panren naan call panren.
Speaker 0
64.43s
Okay okay.
Speaker 1
64.71s
Okay okay saal.
Speaker 0
67.83s
Okay-nga sir, thank you sir.
Speaker 1
69.75s
Ee chaalgi ee ee hello.
Speaker 0
72.77s
S sir.
Speaker 1
73.95s
Ekkaal je aaraa saar.
Speaker 0
76.67s
Do you know English?
Speaker 0
80.25s
Hello
Speaker 1
81.59s
Hello
Speaker 0
86.19s
Hello
Speaker 1
87.03s
Hello.
Speaker 0
96.95s
Hello