A
Call Intelligence
Abhijeet with Suganya — Feb 19, 2026 20:56
Deal Lost
Cold
Lead Source
Meta AdsCall History
2 attemptsRep Performance
4.0/10
Pitch Effectiveness
1.0/10
Engagement
2.0/10
Conversion Probability
5.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Abhijeet. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Abhijeet.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
inbound
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
50% into call
Pitch Approach
Reference to lead source
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:16 (16s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
31 / 10
Rep Longest Monologue
5s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Slightly Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not interested/Busy
Illa Madam naan venumnaa call pannuren Madam.
|
timing/interest | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Referencing the form the customer filled. |
Key Moments
100:12
Customer Brush-off
The customer shuts down the conversation immediately after the rep mentions the health checkup form.
Resistance Signals
2
Interruption
Immediate brush-off ('Illa Madam naan venumnaa call pannuren')
Topics Discussed
Introduction
Lead Source Verification
Health Checkup
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Responds with 'Sollunga' (Tell me). |
| Pitch | 2 | neutral | Interrupts to say he will call back if needed. |
Call Transcript
Click to expand
Speaker 1
0.79s
Hello
Speaker 0
1.89s
Sollunga.
Speaker 1
2.69s
Aa sir, naan Suganya Health Advisor-la irundhu from Ayur Medical Center-la irundhu.
Speaker 0
8.09s
Sari.
Speaker 1
8.71s
Aa Ibo Health-la irundhu indha form fill pannirukkeenga health checkup-kaaga.
Speaker 0
12.69s
Illa Madam naan venumnaa call pannuren Madam.
Speaker 1
15.23s
Okay okay.