A
Call Intelligence
Yashwanth with Suganya — Feb 18, 2026 15:38
Deal Lost
Warm
Lead Source
Meta AdsCall History
9 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
7.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Medium
Readiness to Buy
Warm
Decision Maker
Joint
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Feature-heavy
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
follow_up_scheduled
Call Structure
Duration
1:47 (108s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
29
Rep Words / Customer Words
198 / 72
Rep Longest Monologue
14s
Customer Longest Monologue
5s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Decision Maker
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Need to consult family
naan enga veetula ketkittu solrennga
|
authority | Customer | Yes | value reinforcement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 18000.00 | Neutral | Comprehensive health screening including 105 biomarkers, hormones, and STD panel. |
Key Moments
300:23
Price Disclosure
Rep reveals the 18,000 INR price point, which is the primary hurdle for the customer.
01:09
Family Consultation Objection
Customer shifts from inquiry to a 'need to ask family' stance, indicating a delay in the sales cycle.
01:18
Value Reinforcement
Rep adds consultations and the 3-year benefit to justify the price.
Trust Signals
2
Confirmed viewing sample reports on WhatsApp
Acknowledged the value of 3-year coverage
Resistance Signals
1
Need to consult family (potential stall)
Topics Discussed
Pricing
Biomarkers
Omega Fatty Acids
Preventive Health
Doctor Consultation
Dietician Consultation
Family Decision
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Price Inquiry | 2 | neutral | Directly asks for the cost. |
| Closing | 3 | neutral | Defers decision to family consultation. |
Call Transcript
Click to expand
Speaker 0
1.85s
Hello.
Speaker 1
3.53s
Aa hello.
Speaker 0
4.23s
Aa sir Suganya sir IO Health Center-la irundhu sir.
Speaker 1
8.55s
Aa aayoda naa.
Speaker 0
9.81s
Aamaam sir, neengal call back panna sollirundheengale sir innaikku?
Speaker 0
15.97s
Hello
Speaker 1
18.29s
Ya ya ya okay, neenga andha idhu evvalavu amount solreenga?
Speaker 0
23.99s
Idhu vandhu enbadhu aayirathu varum sir, ungalukku full body cover aayidum idhula, plus onnoottru idhu omega three omega six fatty acid adhuvum idhula cover aayidum sir, ungalukku adhu thaniya idhoda serndhu vandhurum sir.
Speaker 1
36.87s
18000
Speaker 0
38.17s
Aamaam sir, motham ondru aindhu bio markers irukkum sir idhula.
Speaker 1
39.91s
Each bio-markers irukkum sir idhula.
Speaker 1
42.95s
Test eduthu.
Speaker 0
43.81s
Once indha test eduthutteenganna adhutha moondru years-ku vandhu neenga advance test edhuvume edukka thevaiyillai, idhu ellame idhula vandhu clear aayidum, neenga preventive-aave ungaludaiya health eppadi irukkundradha neenga therinjukkalaam sir.
Speaker 0
54.51s
Adhukku etra maadhiri neengal unga health preventive pannikkalaam
Speaker 1
55.73s
Health preventive pannikkalam.
Speaker 0
59.39s
Ella advanced testing idhula irukku sir, vitaminsla irundhu hormonesla STD panel.
Speaker 1
59.63s
Mm.
Speaker 0
66.45s
Right right.
Speaker 1
66.45s
Right right naan enga veetula ketkittu solrennga.
Speaker 0
69.95s
Okay okay actually ungalukku sample reportsla naan ungalukku WhatsApp panniruppen sir naan.
Speaker 1
70.37s
Okay actually ungalukku sample reports-la.
Speaker 1
76.91s
Mm right, aama aama paathen paathen.
Speaker 0
78.81s
Mm andha maadhiri adhu fullaave ungalukku cover aayidum. Neenga adutha moondru years neenga endha vidhamaana testume edukka vendiya avasiyame illai. Neenga basics mattum edutha podhum. Idhulaye ungalukku doctor consultation, dietician consultation ellame idhulaye vandhurum sir ungalukku.
Speaker 1
93.83s
Okay okay puriyudhu.
Speaker 0
95.81s
Mm.
Speaker 1
99.61s
Okaynga naan paarthu veetila paarkka solren
Speaker 0
102.13s
Okay sir, naalaikku call back pannattumaa sir?
Speaker 1
105.37s
Aa thonni.
Speaker 0
106.49s
Okay-nga sir, thank you.