A
Call Intelligence
Yashwanth with Suganya — Feb 16, 2026 17:48
Deal Lost
Warm
Lead Source
Meta AdsCall History
9 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Yashwanth.
No Close Attempt: Suganya
Suganya did not attempt to close on call with Yashwanth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:15 (16s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
7
Rep Words / Customer Words
21 / 20
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
Illa Madam, meeting-la thaan irukken, naan mudichuttu naan call pannuren.
|
time | Customer | Yes | acceptance and deferral | Good |
Key Moments
200:05
Prospect mentions being in a meeting
Determines the call must be short and rescheduled.
00:12
Callback commitment
Maintains the lead's 'warm' status despite the interruption.
Trust Signals
2
Prospect acknowledges receipt of shared information
Prospect commits to a callback
Resistance Signals
1
Time constraint (in a meeting)
Topics Discussed
Follow-up on shared info
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Prospect answers and immediately identifies he is busy. |
| Closing | 2 | neutral | Prospect promises to call back. |
Call Transcript
Click to expand
Speaker 1
0.61s
Hello?
Speaker 0
0.75s
Hello aa sir naan share pannitten paatheengala sir
Speaker 1
5.01s
Illa Madam, meeting-la thaan irukken, naan mudichuttu naan call pannuren.
Speaker 0
8.23s
Okay okay, sari sir, thank you.
Speaker 1
11.23s
Naalaikku naalaikku naalaikku.
Speaker 0
12.41s
Aa call back panren sir thank you.
Speaker 1
14.15s
Okay okay sure thank you.