A
Call Intelligence
Yashwanth with Suganya — Feb 16, 2026 17:37
Deal Lost
Warm
Lead Source
Meta AdsCall History
9 attemptsRep Performance
9.0/10
Pitch Effectiveness
6.0/10
Engagement
8.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Yashwanth. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
9
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Start
32% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:57 (58s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
18
Rep Words / Customer Words
102 / 48
Rep Longest Monologue
11s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy in a meeting
ippo naan konjam oru meetingla irukken.
|
time | Customer | Yes | agreement & scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Interested | Referencing the form filled by the customer. |
Key Moments
300:15
Brand Clarification
Customer didn't recognize 'AIWO' initially; rep had to repeat it.
00:31
Intent Confirmation
Customer confirms he does annual checkups to monitor his health ('white house').
00:44
WhatsApp Request
Customer proactively asks for the test link/info on WhatsApp, showing high intent.
Discovery Questions
1
Q1
Enna purpose-nu therinjukkalaamaanga sir? (Can I know the purpose?)
Trust Signals
2
Requests WhatsApp link
Provides a specific time for callback
Enthusiasm Signals
1
Confirms he does annual checkups
Resistance Signals
1
Time constraint (in a meeting)
Confusion Signals
1
Initially didn't recognize the brand name 'AIWO'
Topics Discussed
Annual Health Checkup
181 Blood Test
WhatsApp Information Sharing
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who is calling. |
| Discovery | 2 | positive | Explains his interest in health checkups. |
| Closing | 3 | neutral | Requests information on WhatsApp and schedules a callback. |
Call Transcript
Click to expand
Speaker 1
0.21s
Hello. Hello. Aa sir Yashwanth sir.
Speaker 1
4.03s
Hello aa sir naan Suganya sir IO Medical Centerla irundhu.
Speaker 0
4.99s
Hello
Speaker 1
9.27s
Support teamla irundhu call pannirukken sir.
Speaker 1
13.03s
Hello
Speaker 0
15.01s
Idhula irunthu?
Speaker 1
15.99s
Aivo sir Aivo medical team.
Speaker 0
18.93s
Aa sollunga.
Speaker 1
19.87s
Aa sir, neengal IVO onnu ettu ondru blood testukkaaga form fill pannirukkeenga. Aa annually-aave blood blood health checkup pannuvennu sollittu potturukkeenga. Enna purpose-nu therinjukkalaamaanga sir?
Speaker 0
31.45s
Summa ennoda white house ellame eppadi irukkunnu therinjukkarathulaam.
Speaker 1
34.87s
Okay okay.
Speaker 0
35.27s
Neenga ondru pannunga, ippo naan konjam oru meetingla irukken.
Speaker 1
38.47s
Okaynga sir.
Speaker 0
39.89s
Naalaiku idhe time call panreengalaa?
Speaker 1
42.85s
Okay sir, okay sir, kalpadhu.
Speaker 0
44.49s
Okay thank you, illana WhatsApp-laye konjam andha test-oda link.
Speaker 1
47.57s
Aa naan sample reports sample reports naan share panren sir ungalukku WhatsApp-la, okay sure sure, adhu ungalukku throw throw pannunga enakku adhukkappuram eduthukkonga.
Speaker 0
47.87s
Link-laam
Speaker 0
51.49s
Okay sure sure sure.
Speaker 0
54.43s
Okay. Okay sure thank you.
Speaker 1
55.51s
Okay sure thank you. Okaynga sir thank you sir.