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Call Intelligence

None with Suganya — Feb 16, 2026 16:38

Deal Lost Warm
Customer None
Phone +917708637576
Rep Suganya
Team Sales
Date 2026-02-16 16:38
Duration 6:36
Source None

Call History

5 attempts
Total Attempts5
First CallFeb 02, 2026
Last CallFeb 16, 2026
Total Talk Time9.5 min
Other RepsAbijith
Rep Performance
9.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
7.0/10

Active Alerts

1
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 5
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Trusting
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Consultative
Closing Attempt No
Closing Technique other
Call Ending natural_end

Call Structure

Duration 6:36 (396s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 118
Rep Words / Customer Words 642 / 488
Rep Longest Monologue 18s
Customer Longest Monologue 12s
Silence Gaps (>2s) 2 (max 2.4s)
Interruptions 14

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Timing

Objections

2
Objection Category Raised By Handled Technique Quality
Priority of Endoscopy
Naan ippa doctor-a consult pannittu indha ivanga course mudichittu... adhukkappurama vena namma... eduthukkalaam.
 time Customer Yes agreement & pivot Excellent
Test Redundancy/Waste
ippodhaikku namma inga course edukkiradhu waste... marubadiyum enakku sonnaanganna enakku waste.
 value Customer Yes consultative validation Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
blood test Customer -- Interested Discussing coverage of HbA1c, Vitamin B12, D, and Calcium.
master health checkup Customer -- Neutral Suggested as a follow-up after the customer's current medical course.

Key Moments

4
00:15
Doctor's Endoscopy Recommendation
Sets the primary hurdle for the sale; customer must do this first.
01:32
Discussion of Costly Tests
Customer identifies price sensitivity and high cost of specialized genetic tests (15k+).
03:16
Agent's 'Health First' Pivot
Agent builds massive trust by telling the customer to ignore the sale and focus on the endoscopy.
06:20
Supplement Service Offer
Agent opens a secondary revenue stream (supplements) for the future.

Discovery Questions

4
Q1 Unga age sir?
Q2 Chennaiyaa sir neenga?
Q3 Idhu enna bed test-la varudhaa sir idhu?
Q4 Doctor enna recommend pannuraanga?

Trust Signals

3
Sharing specific hospital and doctor details
Asking for clarification on test coverage
Saving the agent's number

Enthusiasm Signals

1
Agreeing to call back after the medical course

Resistance Signals

2
Delaying purchase until after endoscopy
Concern about 'wasting' money if tests aren't the right ones

Confusion Signals

1
Uncertainty about 'H test' and 'Thrombotic weak profile' names

Topics Discussed

Endoscopy vs CT/MRI Blood Clotting HbA1c Vitamin B12 & D Genetic Testing Preventive Health Supplements

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Reporting doctor's findings.
Middle 2 neutral Discussing complex test names and costs.
Closing 3 neutral Thanking the agent for the advice to prioritize health.

Call Transcript

Click to expand
Source File +917708637576 16-2-2026, 4-38-24pm.mp3
Transcript +917708637576_16-2-2026,_4-38-24pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20185