A
Call Intelligence
None with Suganya — Feb 16, 2026 10:27
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
9.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
follow_up
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
3
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
2:23 (144s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
55
Rep Words / Customer Words
184 / 342
Rep Longest Monologue
7s
Customer Longest Monologue
12s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Interested | Determining which scan is better for liver/portal vein block. |
Key Moments
300:24
Portal vein block mention
Identifies the core medical issue requiring advanced imaging.
01:00
Platelet count disclosure
Customer reveals a 3-year history of low platelets (1 lakh), indicating a chronic issue.
02:17
Commitment to consult doctor
Agent establishes the next step, maintaining the relationship and trust.
Discovery Questions
3
Q1
CT MRI edhu edukkanumaa?
Q2
Illa ungalukku enna age sir appo?
Q3
Eight weeksukku eduthirukkeengala sir?
Trust Signals
2
Sharing detailed medical history
Asking for specific medical advice on scans
Confusion Signals
1
Unsure whether CT or MRI is better for his specific condition
Topics Discussed
CT Scan
MRI Scan
Ultrasound
Liver Blood Flow
Portal Vein Block
Jaundice
Platelet Count
Vitamin D Deficiency
Endoscopy
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking for scan advice. |
| Middle | 2 | neutral | Explaining chronic low platelet counts and history of jaundice. |
| Closing | 3 | neutral | Waiting for doctor's feedback. |
Call Transcript
Click to expand
Speaker 1
0.85s
Hello
Speaker 0
1.57s
Aa hello sir.
Speaker 1
2.41s
Aa sir good morning sir.
Speaker 0
3.73s
Good morning.
Speaker 1
4.31s
Aa, ippo idhu vandhu ippo CT edukkuradhukkaaga naan sir kitta kekkanumaa sir? CT MRI edhu edukkanumaa?
Speaker 0
8.51s
C T M R I edhu eduthal sariyaagirukkum, actually vandhu idhu vandhu namma idhu normal ultrasound scan pannadhu.
Speaker 1
15.61s
Okay okaynga sir.
Speaker 0
16.77s
Idhula vandhu paatheenganna andha liver mattum vandhu liver-la blood flow-laam irukku.
Speaker 1
21.55s
Okay.
Speaker 0
21.77s
Adhula onnum pesalaam normalaa irukku.
Speaker 1
23.41s
Okay.
Speaker 0
24.27s
Adhu idhula enna problemna adhu block portal one-la vandhu block aagi irukka maadhiri system irukka maadhiri irukkunnu solli irukkaanga, adhu confirm illa, IndusCorp poyivittu paarkkalaam appadinnaanga.
Speaker 1
31.33s
Confirm pannala.
Speaker 1
34.13s
Okay.
Speaker 0
34.45s
Enakku adhula idhu illa, ore idha vandhu CT-la MRI eduthu paathutta confirm, yenna sometime vandhu by birth kooda appadi irukkalaam appadingira maadhiri sonnaanga.
Speaker 1
42.09s
Okay friends.
Speaker 0
43.13s
Illa idaiyila enakku oru 18-la oru jaundice vandhuchu.
Speaker 1
46.87s
Okay sir.
Speaker 0
47.61s
So andha time kooda appadi aayirukkalaam. Adhu ivvalavu naalnaa andha eppadi irukkumnu theriyaadhu appadindraanga.
Speaker 1
52.87s
Okay okay idhanaala.
Speaker 0
53.67s
Idhanaala enakku ennanna plate counts vandhu kammiyaa irukku.
Speaker 1
56.35s
Platelets oru nimisham platelets vandhu paatheenganna.
Speaker 0
57.69s
Platelets vandhu paatheenganna platelets vandhu.
Speaker 1
59.27s
Platelets vandhu one lakh thaan irukku.
Speaker 0
60.97s
One lakh thaan irukku. One lakh thaan last three year-aa maintain aayittu irukku.
Speaker 1
64.73s
Okay okay-nga sir, next vandhuttu platelet low-va irukku, endoscopy-kku refer pannirukkaanga.
Speaker 0
71.29s
Refer pannanga, naan endoscope-la naan MRI eduthutta ulla enna irukkunnu clear-aa therinjirum appadinnu. Okay okay sir.
Speaker 1
76.93s
Okay okay sir enna venum okay enna venumndradha ketkanum.
Speaker 0
80.45s
CTR MRI ethula correct-aa theriyumo?
Speaker 1
81.91s
Jaandis okke sambandhichu.
Speaker 0
84.31s
Jandis aindhila oru irandu years back.
Speaker 1
87.61s
Illa ungalukku enna age sir appo?
Speaker 0
89.21s
Appa 18, 18.
Speaker 1
90.59s
Eighteen yearsla ungalukku jaundice vandhirukku.
Speaker 0
92.77s
Gandhi sonnaichu.
Speaker 1
94.39s
Okay.
Speaker 0
94.77s
So appacha illa by birth appadi irukka illa ennannu theriyala, last three years-aa paatheenganna indha platelets adhukku munnaadi naan check pannadhu kidaiyaadhu.
Speaker 1
97.91s
Okay.
Speaker 0
102.09s
Last moonru years-ku munnadi blood pressure check pannumbodhu ondru lakh irundhadhu.
Speaker 1
105.81s
Okay okay ippo last last week.
Speaker 0
106.65s
Ippa last last week kooda check pannen, idhuvaraikkum vandhu ondru lakh dhaan irukku.
Speaker 1
110.41s
Okay, last week check panniruppeenga.
Speaker 0
112.25s
Aamaam.
Speaker 1
113.43s
Ok.
Speaker 0
114.39s
Adhula endha oru improvement illa, idhula idaiyila paatheenganna andha idhu eduthadhukku appuram vitamin D kammiya irukkunnu naan dose eduthen.
Speaker 1
121.37s
Okenga, Vitamin D-yum low-va irukku.
Speaker 0
124.01s
Lowa irundhadhukku dose eduthen oru ettu weeks.
Speaker 1
126.53s
Eight weeksukku eduthirukkeengala sir?
Speaker 0
128.31s
Aama eduthuttum sari adhanala edho improvement irukkumaannu paarthaa platelets edho count aagala, but diagnosis irundhadhu konjam konjam chinna chinna changes aachu avvalavuthaan.
Speaker 1
137.61s
Okay okay okay, idhellam sollittu naan doctor kitta pesittu ungalukku call back panren sir. Okay okay, aa okay sir, thank you sir.
Speaker 0
138.95s
Vere enthu sir?
Speaker 0
142.27s
Okay okay aa okay.