A
Call Intelligence
Ganapurappan with Suganya — Feb 16, 2026 09:50
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Ganapurappan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:24 (25s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
14
Rep Words / Customer Words
38 / 16
Rep Longest Monologue
4s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| medical report | Customer | -- | Other | Customer mentions he will send the report today. |
Key Moments
200:14
Customer report commitment
Customer takes ownership of the next step in the medical process.
00:21
Reference to 'Sachin' visit
Confirms the customer's recent physical interaction with the center.
Trust Signals
2
Customer proactively mentions sending reports
Customer confirms previous visit details
Topics Discussed
Medical Reports
Previous Visit
Well-being
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the call. |
| Middle | 2 | neutral | Volunteers to send the report. |
| Closing | 3 | positive | Confirms previous visit and says thanks. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello hello
Speaker 0
4.09s
Hello.
Speaker 1
4.77s
Hi sir good morning sir Suganya sir Iyer Medical Center-la irundhu sir.
Speaker 0
8.79s
Oru solunga.
Speaker 1
9.61s
Aa, eppadi irukkeenga Sir?
Speaker 0
11.03s
Naanu Ganapurappan.
Speaker 1
12.05s
Aa oru
Speaker 1
13.23s
Hello
Speaker 0
14.01s
Innaikku anuppichu varren ungalukku andha report-ai.
Speaker 1
16.31s
Okay okay okaynga sir.
Speaker 0
18.37s
Okenga Ma'am.
Speaker 1
19.01s
Aa aa okay thanks vandheengala Sachin annaikku.
Speaker 0
22.09s
Aa vandhuttu vandhuttu okay okay.
Speaker 1
22.83s
Okay okay sir thank you sir.
Speaker 0
24.25s
Support.