A
Call Intelligence
Al fathima with Suganya — Feb 19, 2026 12:46
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Al fathima. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Recognizes brand
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
1
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:14 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
24 / 17
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not ready/No current plan
Aa illa Ma'am ippo idea illa naan ungalukku solli call pannuren.
|
time | Customer | No | passive acceptance | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | -- | Neutral | Checking if the lead has already consulted a doctor as previously requested. |
Key Moments
100:08
Customer deferral
The customer explicitly states they have no current plan to proceed, effectively ending the sales opportunity for this call.
Discovery Questions
1
Q1
gynec doctor paarkkanumnu sonneengale ma'am paathutteengala (You said you wanted to see a gynec doctor, did you see one?)
Resistance Signals
2
ippo idea illa (no idea right now)
naan ungalukku solli call pannuren (I will call you)
Topics Discussed
Gynecologist consultation
Follow-up status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Response | 2 | neutral | Politely declining to engage further at this moment. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello
Speaker 0
0.29s
Hello
Speaker 0
1.19s
Ma'am good morning ma'am good morning ma'am Ivo Health Centerla irundhu neenga gynec doctor paarkkanumnu sonneengale ma'am paathutteengala
Speaker 1
2.45s
Good morning Madam.
Speaker 1
8.67s
Aa illa Ma'am ippo idea illa naan ungalukku solli call pannuren.
Speaker 0
10.73s
Okay.
Speaker 0
12.25s
Okay okay-nga.
Speaker 1
13.31s
Mm
Speaker 0
13.73s
Thank you.