A
Call Intelligence
Al fathima with Suganya — Feb 18, 2026 17:46
Deal Lost
Cold
Lead Source
Meta AdsCall History
4 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with Al fathima. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral/Confused
Budget Sensitivity
Low
Readiness to Buy
Cold
Decision Maker
Partial
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
5
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:29 (89s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
27
Rep Words / Customer Words
108 / 124
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Source Confusion
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Unawareness of enquiry
Enakku correct-aa theriyala naan eppo open pannalen-ten en friend dhaan sollittu irundhaanga
|
source confusion | Customer | No | acknowledgement | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Customer | -- | Neutral | Customer mentioned looking for a gynecologist and general blood/urine tests. |
Key Moments
300:14
Customer mentions Gynecologist
Identifies the primary area of interest for the lead.
00:53
Customer denies personal application
The lead reveals she didn't personally apply, suggesting a potential lead quality issue or third-party referral.
01:21
Customer ends call to check details
The conversation terminates without a clear sales progression.
Discovery Questions
5
Q1
enna purposenu therinjukkalaama Ma'am?
Q2
Aa gynecology enna issue-kkaaga Ma'am?
Q3
PCOD andha maadhiri edhaachum issues irukkaa Ma'am?
Q4
irregular menstrual andha maadhiri?
Q5
neenga married-aa unmarried-aa Ma'am?
Trust Signals
1
Willingly shared the specific tests she was looking for (blood count, ultrasound).
Resistance Signals
2
Stated she didn't know she had opened/applied on the site.
Mentioned her friend is a doctor and might have done it.
Confusion Signals
1
"Enakku correct-aa theriyala naan eppo open pannalen-ten" (I don't know correctly when I opened it).
Topics Discussed
Gynecology
General Medical Checkup
Blood Count
Urine Test
Abdominal Ultrasound
PCOD
Marital Status
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but slightly confused. |
| Discovery | 2 | neutral | Explains what medical tests she was looking for. |
| Closing | 3 | neutral | Wants to end the call to check with her friend. |
Call Transcript
Click to expand
Speaker 0
0.35s
Hello
Speaker 1
0.99s
Hello aa Ma'am, naan Suganya Ma'am, health advisor from Ayur Medical Center Ma'am.
Speaker 0
7.15s
Mm sollunga Ma'am.
Speaker 1
8.17s
Aa Ma'am, neengal vandhu IO site vandhu enquiry pannirukkeenga, enna purposenu therinjukkalaama Ma'am?
Speaker 0
14.79s
Aa naan gynecologist paarthuttu irundhen.
Speaker 1
16.99s
Okay okay.
Speaker 0
17.39s
Okay okay open panniruchchennu ninaikkiren.
Speaker 1
19.25s
Aa gynecology enna issue-kkaaga Ma'am?
Speaker 0
23.43s
Alla, just general setup-aa?
Speaker 1
25.69s
Ma'am puriyala.
Speaker 0
27.29s
Aa general checkup thaan.
Speaker 1
28.71s
General checkup-aa appa gynecology-naa neenga ungalukku PCOD andha maadhiri edhaachum issues irukkaa Ma'am?
Speaker 0
29.75s
Aa
Speaker 0
33.61s
Aa haa illa illa.
Speaker 1
34.81s
Okay okay irregular menstrual andha maadhiri.
Speaker 0
38.43s
Illa just oru medical report mattum oru blood count urine test ellaam ok-nu eduthuttu oru abdominal.
Speaker 0
44.85s
Ultrasound pottu consultation pottu
Speaker 1
48.15s
Okay okay okaynga Ma'am okay Ma'am, aana ippo already pannitteengala Ma'am?
Speaker 0
53.85s
Illa naan verorutharkku dhaan apply pannirukken, en friend oru doctor irukkaanga, so avanga dhaan pannirukken.
Speaker 1
59.45s
Avanga vandhu convert pannirukkaangala inga ivo-kkaaga
Speaker 0
63.93s
Enakku correct-aa theriyala naan eppo open pannalen-ten en friend dhaan sollittu irundhaanga naan call pannen.
Speaker 1
69.09s
Okay okay.
Speaker 0
69.13s
Okay okay avanga doctor dhaan avanga oorla illa idhula irundhaanga so enakku idhula open panni apply pannina enakku correctaa theriyala
Speaker 0
75.57s
Ondu moonukku rendu moonukku open panni paarkiren.
Speaker 1
78.53s
Okay okay neenga married-aa unmarried-aa Ma'am?
Speaker 0
81.47s
Maadhiri dhaan actually enakku theriyala naan idhula open pannirukken naan check pannittu ungalukku kooppittumla.
Speaker 1
86.03s
Okaynga Ma'am Okaynga Ma'am.
Speaker 1
87.87s
Mm mm.