A
Call Intelligence
Ramesh Sujay with Suganya — Feb 18, 2026 11:17
Deal Lost
Warm
Lead Source
Meta AdsCall History
4 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Ramesh Sujay. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Ramesh Sujay.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:25 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
12
Rep Words / Customer Words
18 / 19
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time constraint
Madam oru pathu nimisham phone pannuvaanga.
|
time | Customer | Yes | agreement/rescheduling | Good |
Key Moments
200:03
Callback Confirmation
Agent establishes credibility by calling back at the exact requested time.
00:22
Rescheduling
Customer requests a 10-minute delay, maintaining the lead's 'warm' status.
Trust Signals
1
Customer remembered the requested call back time.
Resistance Signals
1
Customer is currently busy/unable to talk.
Confusion Signals
1
Audio issues/clarity problems around 00:11 ('Puriyalamma').
Topics Discussed
Scheduling
Callback
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call back. |
| Closing | 2 | neutral | Customer agrees to a call in 10 minutes. |
Call Transcript
Click to expand
Speaker 1
0.47s
Hello
Speaker 0
0.97s
Hello
Speaker 1
1.99s
Karunam sollunga.
Speaker 0
3.77s
Aa sir, neenga eleven o'clock call back panna sollirundheengale sir?
Speaker 1
7.59s
Sari sollunga.
Speaker 0
8.67s
Aiyo sir.
Speaker 1
11.91s
Puriyalamma.
Speaker 0
12.69s
Aiyo aiyo sir.
Speaker 1
16.29s
Hello
Speaker 0
17.93s
Hello
Speaker 1
22.11s
Madam oru pathu nimisham phone pannuvaanga.
Speaker 0
24.43s
Okay okaynga sir thank you.