A

Call Intelligence

Ramesh Sujay with Suganya — Feb 17, 2026 16:21

Deal Lost Warm
Customer Ramesh Sujay
Phone +917373442340
Rep Suganya
Team Support
Date 2026-02-17 16:21
Duration 0:54
Source facebook_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformfb
Lead DateFeb 14, 2026
Citykumbakonam

Call History

4 attempts
Total Attempts4
First CallFeb 14, 2026
Last CallFeb 25, 2026
Total Talk Time1.4 min
Rep Performance
8.0/10
Pitch Effectiveness
6.0/10
Engagement
7.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
5.0/10

Active Alerts

1
!

No Close Attempt: Suganya

Suganya did not attempt to close on call with Ramesh Sujay. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral
Budget Sensitivity Unknown
Readiness to Buy Warm
Decision Maker Self
Lead Type paid
Campaign Source Meta | Leads | 181 | AIWO Health

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 1
Pitch Start 50% into call
Pitch Approach Service Confirmation
Closing Attempt No
Closing Technique None
Call Ending follow_up_scheduled

Call Structure

Duration 0:54 (55s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 28
Rep Words / Customer Words 78 / 54
Rep Longest Monologue 6s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timing

Objections

1
Objection Category Raised By Handled Technique Quality
Busy / Not a good time
Saringa, oru onnu onnu naane kooppidurema indha number-ukku.
 time Customer Yes alternative choice / agreement Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Customer -- Positive Lead filled a form for this specific test.

Key Moments

3
00:10
Identification of 'Sugar Issue'
Establishes the medical context for the lead's interest.
00:27
Confirmation of Master Health Checkup
Validates the lead's intent and interest in the service.
00:48
Scheduling the 10 AM callback
Ensures the sales process continues at a more convenient time for the lead.

Discovery Questions

1
Q1 Adhanaala enna purpose therinjukkalaama adhu? (Can I know the purpose for this?)

Trust Signals

2
Confirmation of form fill
Agreement to a scheduled callback

Enthusiasm Signals

1
Use of the word 'Super' (though diarized to Speaker 1, context suggests lead was agreeable)

Resistance Signals

1
Time constraint (busy at the moment)

Topics Discussed

Sugar issues IO 181 Form Master Health Checkup Blood test Scheduling callback

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Initial confusion with multiple 'hellos'.
Discovery 2 neutral Confirms the purpose of the form fill.
Closing 3 neutral Politely requests a callback for the next day.

Call Transcript

Click to expand
Source File +917373442340 17-2-2026, 4-21-39pm.mp3
Transcript +917373442340_17-2-2026,_4-21-39pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20179