A
Customer Valarrmathi Srinivasan
Phone +917373305269
Rep Suganya
Team Health Advisory
Date 2026-02-19 17:37
Duration 20:01
Source instagram_ad

Lead Source

Meta Ads
CampaignMeta | Leads | 181 | AIWO Health
Platformig
Lead DateFeb 18, 2026
CityCoimbatore

Call History

1 attempt
Total Attempts1
First CallFeb 19, 2026
Last CallFeb 19, 2026
Total Talk Time20.1 min
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
70.0%
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 1
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Female
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive/Professional
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2b
Campaign Source ig

Conversation Flow

Opening Type warm_callback
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 4
Pitch Start 18% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique direct_close
Call Ending follow_up_scheduled

Call Structure

Duration 20:01 (1202s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 254
Rep Words / Customer Words 1450 / 1120
Rep Longest Monologue 45s
Customer Longest Monologue 38s
Silence Gaps (>2s) 4 (max 60.0s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Value/Service Fit

Objections

2
Objection Category Raised By Handled Technique Quality
Price comparison with Thyrocare
Thyrocare-la sonnomna oru rendayiram roopaykku ellame eduthu kuduthuruvanga
price Customer Yes value differentiation Excellent
Language barrier for clients
Kerala-la irundhu varuvaanga, Telugu Telugu keppaanga, Hindi perumpaalum keppaanga
service Customer Yes feature confirmation Good

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep 18000.00 Interested Main health checkup package
sivasankaran mentorship Customer 600000.00 Interested Customer saw a video and wants to know about the 3500 people mentorship
cgm (continuous glucose monitor) Rep -- Other Tool for diabetes reversal and lifestyle tracking

Key Moments

4
02:37
Customer reveals she is a Breathwork Coach
Shifts the call from a standard lead follow-up to a high-value partnership opportunity.
06:17
Price reveal (18,000 INR)
Customer accepts the price but immediately pivots to how it fits into her 'High Ticket' programs.
14:41
Explanation of CGM and Diabetes Reversal
Demonstrates technical authority and aligns with the customer's 'medicine-free' philosophy.
19:23
Collaboration Proposal
Customer suggests a partnership/collaboration with her Bangalore team.

Discovery Questions

4
Q1 Adhu enna purposekunnu therinjukkalaama Ma'am?
Q2 Vera endha vidhamana health concerns-o edhuvum illa illa Ma'am?
Q3 Ungalukku enna Ma'am age ippo?
Q4 Ippa eduthukkurathukku ungalukku interest irukkaa ma'am?

Trust Signals

3
Sharing her Instagram handle/identity
Discussing her own high-value business products
Asking for a sample report to show her team

Enthusiasm Signals

3
Excitement about 'Intelligent Reports'
Interest in the 183 biomarker count
Positive reaction to multi-language doctor support

Resistance Signals

2
Declining personal booking immediately ('Ippo enakkathu venda')
Comparing price with Thyrocare

Confusion Signals

1
Unclear on the 'Mentorship' details vs the 'Health Test'

Topics Discussed

183 Biomarkers Breathwork Coaching Diabetes Reversal CGM Technology Sivasankaran Mentorship Partnership Discounts Multi-language Support AI Smart Reports

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Clarifying why she filled the form.
Discovery 2 neutral Sharing her professional background as a coach.
Pitch 3 neutral Comparing biomarkers and language support for her pan-India clients.
Closing 4 neutral Discussing partnership and bulk discounts.

Call Transcript

Click to expand
Source File +917373305269 19-2-2026, 5-37-44pm.mp3
Transcript +917373305269_19-2-2026,_5-37-44pm_transcript.json
Ingested 2026-03-01 11:20
Call ID #20178