A
Call Intelligence
balaji with Suganya — Feb 16, 2026 11:27
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
30.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with balaji. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with balaji.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:16 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
7
Rep Words / Customer Words
24 / 11
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently at work/busy
Madam office-la irukken madam appuram call potturukken.
|
time | Customer | Yes | agreement/compliance | Good |
Key Moments
100:10
Customer availability objection
The customer states he is at the office, ending the sales opportunity for this specific call.
Resistance Signals
1
Immediate request to call back later.
Topics Discussed
Introduction
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Termination | 2 | neutral | Politely declined to talk due to being at work. |
Call Transcript
Click to expand
Speaker 0
0.53s
Hello.
Speaker 1
1.95s
Hello.
Speaker 0
2.59s
Aa good morning Mr. Balaji, I am Sujanya.
Speaker 1
6.39s
Good morning.
Speaker 0
6.99s
Aiba Medical Center support teamla irundhu call panniyirukken.
Speaker 1
10.63s
Madam office-la irukken madam appuram call potturukken.
Speaker 0
14.39s
Okay sir, okay, thank you.