A
Call Intelligence
balaji with Suganya — Feb 14, 2026 15:40
Deal Lost
Warm
Lead Source
Meta AdsCall History
3 attemptsRep Performance
7.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with balaji. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with balaji.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Lead
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
paid
Campaign Source
Meta | Leads | 181 | AIWO Health
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
46% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:25 (26s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
12
Rep Words / Customer Words
38 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
Naane contact maadhen.
|
time | Customer | Yes | acceptance | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Referencing the form filled on Instagram. |
Key Moments
300:06
Agent Introduction
Establishes brand identity (AIWO Medical Center).
00:12
Lead Source Verification
Confirms the lead's interest in the 181 blood test via Instagram.
00:22
Customer Deferral
Customer ends the call by promising to contact back, indicating current unavailability.
Resistance Signals
1
Immediate request to call back/contact later
Topics Discussed
AIWO 181 Blood Test
Instagram Form Fill
Call back timing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Closing | 2 | neutral | Politely deferring the conversation. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello, hello, Mr. Balaji, yes.
Speaker 0
0.93s
Hello
Speaker 0
3.33s
Hello Mr. Balaji.
Speaker 0
6.63s
Aa sir Suganya sir IO Medical Center support teamla irundhu call panniyirukken.
Speaker 1
7.61s
Aayuvu Medical
Speaker 1
10.73s
Sollunga Madam.
Speaker 0
12.95s
Aa Ivo onnu enbadhu ondru blood testukkaaga form fill pannirukkeenga Instagramla paathuttu.
Speaker 1
13.15s
Aa idhu onnu
Speaker 1
17.61s
Namma Nandeeshwar Complement paste.
Speaker 0
20.79s
Eppo call back pannattum
Speaker 1
22.77s
Naane contact maadhen.
Speaker 0
24.95s
Okay sir, thanks.