A
Call Intelligence
None with Suganya — Feb 20, 2026 11:34
Deal Lost
Warm
Call History
5 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Suganya
Suganya did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Tamil
Brand Awareness
Existing Customer/Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
product_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:20 (20s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
11
Rep Words / Customer Words
28 / 34
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Invoice not received
Enakku varave illaiyamma andha numberla irundhu
|
logistics | Customer | Yes | verification and re-sending | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| invoice | Rep | -- | Neutral | Agent confirming she sent the invoice in the morning. |
Key Moments
200:07
Number Verification
Crucial for ensuring the invoice reaches the correct destination.
00:18
Customer Acknowledgement
Customer agrees to check, resolving the immediate friction.
Trust Signals
2
Customer providing alternative contact details
Polite closing ('Thanks ma')
Confusion Signals
1
Customer didn't receive the initial message/invoice
Topics Discussed
Invoice delivery
Mobile number verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer states she hasn't received the invoice. |
| Middle | 2 | neutral | Customer provides/verifies the mobile number. |
| Closing | 3 | positive | Customer agrees to check and says thanks. |
Call Transcript
Click to expand
Speaker 1
0.75s
Hello
Speaker 0
2.05s
Akka, naan ungalukku invoice kaalaiyileye kuduthuttengakka.
Speaker 1
5.03s
Enakku varave illaiyamma andha numberla irundhu mobile number
Speaker 0
7.31s
Mobile number irunga aaru moonu ettu moonu naangu andha numberukku kodukkonga.
Speaker 1
9.95s
Andha numberukku kuduthurukkeengala
Speaker 0
11.97s
Aa.
Speaker 1
12.65s
Sarimma sarimma check panrenma.
Speaker 0
14.41s
Okay akka naan kaalaiyilae send pannitten.
Speaker 1
14.93s
Kaalaila
Speaker 1
16.27s
Aa sari ma, sari ma, adhula naan check panren ma, thanks ma.
Speaker 0
19.21s
Okay-kka.
Speaker 1
19.85s
Mm mm.