A
Call Intelligence
Kannan with Suganya — Feb 16, 2026 10:00
Deal Lost
Cold
Call History
2 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Suganya
Suganya did not attempt to close on call with Kannan. Coaching opportunity.
No Rapport or Discovery: Suganya
Suganya skipped both rapport building and needs discovery on call with Kannan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Recognized name
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:17 (17s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
9
Rep Words / Customer Words
16 / 13
Rep Longest Monologue
3s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy / Call back later
Evening kooppittu irukkamaanga sir (Call back in the evening sir)
|
time | Customer | Yes | agreement | Average |
Key Moments
100:13
Customer request for callback
Ended the current sales opportunity but established a future touchpoint.
Resistance Signals
1
Busy/Deferred call
Topics Discussed
Identity verification
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledged identity. |
| Closing | 2 | neutral | Politely requested a callback. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
1.63s
Hello
Speaker 1
2.73s
Aa.
Speaker 0
3.25s
Sir Mr. Kannan.
Speaker 0
5.69s
Sir Gugan yaar sir Ayyappa Medical Center supporting sir.
Speaker 1
9.01s
Aa aamaa aamaa konjam makkalukku enna case.
Speaker 0
13.15s
Evening kooppittu irukkamaanga sir
Speaker 1
14.57s
Aa sari ok.
Speaker 0
15.79s
Okay okay thank you.