A
Call Intelligence
None with Sri Lakshmi — Feb 18, 2026 14:32
Deal Lost
Warm
Call History
4 attemptsRep Performance
7.0/10
Pitch Effectiveness
5.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
1No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
14% into call
Pitch Approach
Urgency-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
0:28 (28s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
10
Rep Words / Customer Words
48 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Going out of station for one week
Sir naan oru one week-la konjam urgent-aa velila kilamburen, one week-la out of station naan phone panren
|
time | Customer | Yes | acceptance | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Negative | Scheduling a technician for the next morning at 8 AM. |
Key Moments
200:04
Payment Link Mention
The primary purpose of the call was to trigger the payment process.
00:10
Travel Objection
The customer reveals he is leaving for a week, which stalls the sale.
Trust Signals
2
Customer confirms he has the agent's number
Customer acknowledges the booking process
Resistance Signals
2
Urgent travel (out of station)
Requesting to postpone for one week
Topics Discussed
Payment Link
Technician Visit
Scheduling
Travel Plans
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledges the agent. |
| Middle | 2 | neutral | Explains he is going out of station and cannot proceed now. |
| Closing | 3 | neutral | Ends the call politely with a promise to call back. |
Call Transcript
Click to expand
Speaker 1
0.15s
Hello
Speaker 0
1.07s
Aa sir Tamil sir naan Lakshmi pesuren.
Speaker 1
3.61s
Aa sollunga.
Speaker 0
4.07s
Io Wellnessla irundhu sir ungalukku oru link vandhirukkum adhula payment process pannitteenga appadinna naalaikku kaalaiyila ettu manikke technician vandhiruvaaru sir.
Speaker 1
10.89s
Sir naan oru one week-la konjam urgent-aa velila kilamburen, one week-la out of station naan phone panren, indha number thaane ungalukku?
Speaker 0
16.47s
Illa sir book pannittomae appadingala, kaalaiyila confirm panninen.
Speaker 1
18.31s
Naan online-la confirm panninu
Speaker 1
20.39s
Illa illa, pannunga, naan konjam veli kilambittu po, naan call pannuren.
Speaker 0
24.87s
Appadingala, sari okay.
Speaker 1
27.81s
Aa okay.