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Call Intelligence

None with Sri Lakshmi — Feb 18, 2026 10:27

Deal Lost Hot
Customer None
Phone +919994995857
Rep Sri Lakshmi
Team Sales
Date 2026-02-18 10:27
Duration 0:18
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 16, 2026
Last CallFeb 18, 2026
Total Talk Time3.9 min
Rep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Rapport or Discovery: Sri Lakshmi

Sri Lakshmi skipped both rapport building and needs discovery on call with None.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package Health Checkup / Technician Visit
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Missing
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Logistical / Closing
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 0:18 (19s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 13
Rep Words / Customer Words 52 / 12
Rep Longest Monologue 7s
Customer Longest Monologue 2s
Silence Gaps (>2s) 0 (max 0.8s)
Interruptions 3

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
master health checkup Customer -- Positive Scheduled for tomorrow at 8 AM.

Key Moments

2
00:08
Appointment Confirmation
Customer confirms the 8 AM slot for tomorrow.
00:16
Payment Agreement
Customer explicitly asks for the payment link to be sent, indicating high intent.

Trust Signals

2
Immediate agreement to the technician visit
Requesting the payment link ('anuppichu vidunga')

Topics Discussed

Appointment Scheduling Technician Visit Payment Link

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer acknowledges the call.
Closing 2 positive Customer agrees to the schedule and payment.

Call Transcript

Click to expand
Source File +919994995857 18-2-2026, 10-27-51am.mp3
Transcript +919994995857_18-2-2026,_10-27-51am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20167