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Call Intelligence

Senthamarai Kannan with Sri Lakshmi — Feb 16, 2026 11:46

Deal Lost Warm
Customer Senthamarai Kannan
Phone +919994995857
Rep Sri Lakshmi
Team Sales
Date 2026-02-16 11:46
Duration 3:03
Source None

Call History

4 attempts
Total Attempts4
First CallFeb 16, 2026
Last CallFeb 18, 2026
Total Talk Time3.9 min
Rep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 4
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Neutral/Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type b2c

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 8
Pitch Start 15% into call
Pitch Approach Process-oriented
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:03 (184s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 86
Rep Words / Customer Words 342 / 288
Rep Longest Monologue 12s
Customer Longest Monologue 9s
Silence Gaps (>2s) 2 (max 2.5s)
Interruptions 12

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Moderate
Script Adherence High
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Timing

Objections

1
Objection Category Raised By Handled Technique Quality
Timing/Delay
Oru rendu days aagum.
 time Customer Yes alternative close / future pacing Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
wellness test/slot booking Rep -- Positive Scheduling a health test for Thursday.

Key Moments

3
00:12
Customer requests a 2-day delay.
Initial hurdle that the agent successfully navigated by scheduling a future slot.
00:43
Agent insists on taking details now.
Crucial sales move to secure commitment and reduce friction for the next call.
02:42
Customer shares a local landmark/joke about the address.
High trust signal and rapport building.

Discovery Questions

8
Q1 Eppa test eduthukkalaam?
Q2 Unga full name sir?
Q3 Ungaloda height sir?
Q4 Age sir?
Q5 Date of birth?
Q6 Height weight sir?
Q7 Email address sollunga sir?
Q8 Ungaloda veettu address?

Trust Signals

3
Sharing exact home address
Sharing Date of Birth
Sharing email address

Resistance Signals

1
Initial delay request ('Oru rendu days aagum')

Confusion Signals

1
Spelling of the email address (DPA vs BPA)

Topics Discussed

Scheduling KYC Data Collection Height/Weight/Age Contact Information Address Verification

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Customer was slightly hesitant about the timing ('Oru rendu days aagum').
Data Collection 2 neutral Patiently provided all requested personal details.
Closing 3 positive Confirmed the follow-up plan for Wednesday/Thursday.

Call Transcript

Click to expand
Source File +919994995857 16-2-2026, 11-46-49am.mp3
Transcript +919994995857_16-2-2026,_11-46-49am_transcript.json
Ingested 2026-03-01 11:20
Call ID #20166