A
Call Intelligence
None with Sri Lakshmi — Feb 18, 2026 15:09
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Start
15% into call
Pitch Approach
Value-based / Partnership-focused
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
customer_thinking
Call Structure
Duration
6:39 (400s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
86
Rep Words / Customer Words
684 / 342
Rep Longest Monologue
30s
Customer Longest Monologue
15s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Consultation Location/Logistics
But what if they have some doubt and they want to visit IO? And they ask me if if am I available over there.
|
logistics | Customer | Yes | partial agreement + escalation | Good |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| epigenetic test | Rep | -- | Interested | Explaining the core technology and founder's results. |
| aiwo 181 blood test | Rep | -- | Neutral | Listing biomarker testing parameters. |
| partnership program | Customer | 200000.00 | Positive | Prospect asks what they get out of referring HNIs. |
Key Moments
300:19
Prospect mentions founder's podcast
Establishes high brand trust and awareness immediately.
02:28
Commission structure reveal
Crucial for partnership conversion; prospect reacts positively to the 40k-60k per closure figure.
04:10
Leela Palace / VIP Treatment explanation
Addresses the prospect's concern about maintaining his reputation with HNI clients.
Discovery Questions
3
Q1
Have you heard about Ayurvedic before?
Q2
What is the concern regarding?
Q3
Do you provide any consulting services with the doctors or do we send the patients?
Trust Signals
3
Mentions listening to the founder's podcast
Asks about doctor-to-doctor consultation logistics
Wants to visit the physical center
Enthusiasm Signals
2
Asks 'What do we get out of it?' regarding commissions
Confirms the 20-35% commission rate is attractive
Resistance Signals
2
Concerned about where HNIs will receive consultation
Hesitant to commit to a specific time for tomorrow's visit
Confusion Signals
1
Clarifying if he can consult his own patients at the IO center
Topics Discussed
Longevity
Epigenetics
Partnership Commission
HNI VIP Treatment
Leela Palace
Biomarkers
Clinic Referral Model
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but busy, checking if it's a good time. |
| Discovery | 2 | neutral | Engages with the concept of longevity and the founder's podcast. |
| Partnership Discussion | 3 | positive | Asks specific questions about commissions and VIP logistics. |
| Closing | 4 | neutral | Agrees to review materials and consider a visit. |
Call Transcript
Click to expand
Speaker 1
1.99s
Hello.
Speaker 0
2.17s
halo. hay. hay em ay speaking tumhala shabdila.
Speaker 1
5.59s
Ya.
Speaker 0
7.47s
yes yes. correct.
Speaker 1
9.97s
Yeah, yeah, yeah.
Speaker 0
11.03s
Is the right time to talk to you for two minutes?
Speaker 1
11.51s
Town to town.
Speaker 1
12.69s
Yeah yeah it's perfect.
Speaker 0
14.23s
Perfect. Okay. Sir, have you heard about Ayurvedic before?
Speaker 1
19.09s
uh yeah, I I have heard from the founder uh from his podcast and yeah, from okay.
Speaker 0
23.39s
from this podcast.
Speaker 0
25.79s
oh great. okay. so you must be having some knowledge about it right?
Speaker 1
29.65s
Yeah, it's it's a wellness thing wellness thing. It's a preventive health care.
Speaker 0
30.21s
Yes.
Speaker 0
32.01s
It's a preventive health care. So basically India's first longevity and health optimization company. So think like for a healthier body, we need both internal and external organs to be fit and fine, right? So here we have this preventive health care where you will be knowing what your internal organs is also going through. So for example, we also have age reversing that is epigenetic test. So you must be knowing about it. Mr. Shiv Shankar himself has done this test and he is actually lesser than what he is
Speaker 0
62.01s
their actual ages. So basically he's about 40, but his actual age is 40, but his epigenetical age is about 30.
Speaker 1
33.69s
So basically India's
Speaker 1
42.53s
Right?
Speaker 1
49.85s
For example,
Speaker 0
70.99s
So he is, you know, our organ system will work in such a way that our, you know, food and the lifestyle that we are carrying now, right now. So our internal organs age is far longer than what we are now, right?
Speaker 1
88.01s
oke.
Speaker 0
89.13s
Yeah. So we have a lot of you know programs over here. So for example, IO health, IO health, casion, live long, heart and so many things are there, plans are there. So under IO health, we have IO 100, IO 70, IO 181 and 360. So what are these? These are the parameters basically. So biomarkers which you can take.
Speaker 1
89.37s
Understood.
Speaker 1
99.19s
So
Speaker 1
109.69s
to biomark which you can teach.
Speaker 1
111.75s
from your good name? I didn't wash it.
Speaker 0
114.03s
Lakshmi.
Speaker 1
115.43s
Lakshmi, I enquired regarding the partnership, right? I I I what what is the concern regarding?
Speaker 0
120.79s
regarding. Yes, yes. So we are looking out for partners, people like you who can refer the services to your network. So basically the, you know, targeted audience for this particular programs is like HNI, um, and, you know, like high profile people, um, celebrities and all, you know, most of our clients. Yeah, understand, understand. Yeah, yeah. So we are looking out for someone who can actually give us such a contact with no investment, no student. What do we get?
Speaker 1
121.81s
Yes.
Speaker 1
140.41s
Understood.
Speaker 1
146.97s
vaat du vi get aaut of det?
Speaker 0
148.43s
you get commission up to 20 to 35% for every closure. So for example, if someone buys just one of our wellness program at 2 lakhs rupees, so you get commission about 40 to 60,000 rupees per month.
Speaker 1
162.47s
Ya.
Speaker 0
163.21s
Yeah. So like this we have many programs like you know for example longevity programs like live long. So we also have something called health creation which is a five day seven day program.
Speaker 1
172.23s
Okay. Do do you provide any consulting services with the doctors or do we send the patients?
Speaker 0
179.39s
Consultation is absolutely free. So once they take up the service, consultation is absolutely free. They can take the consultation from our doctors.
Speaker 1
182.39s
Okay.
Speaker 0
187.11s
And while having the test done, for example, if they are taking 181 test.
Speaker 1
187.45s
Point
Speaker 1
191.31s
if if I if I if I do have a patient
Speaker 0
194.95s
uhm
Speaker 1
195.39s
or someone who who wants to get to know more about IO.
Speaker 1
199.53s
and wants to meet me.
Speaker 1
203.19s
dey ken kam tu my clinic. dey vil bi discussing with my team or with my self.
Speaker 0
203.27s
They can
Speaker 1
209.23s
regarding IO. But what if they have some doubt and they want to visit IO?
Speaker 0
210.63s
But
Speaker 1
215.01s
And they ask me if if am I available over there.
Speaker 0
219.55s
Okay, over here, is it? that I need to check, sir, like if that is possible. I will check and get back to you in a while, but but we do have our in-house physicians, doctor. Yeah, because
Speaker 1
221.91s
Yeah.
Speaker 1
232.23s
Yeah because because most of the HNIs
Speaker 1
237.73s
will be will be expecting some kind of will be not will be rather
Speaker 0
242.85s
will be not easy
Speaker 1
244.61s
Yeah, yeah, they will be expecting some kind of VIP treatment. VIP treatment. Sir, obviously.
Speaker 0
250.77s
Sir obviously this is completely high profile and VIP treatment that they give. So here HNI's paatheenganna rendu aaru ezhu days program-la Leela Palace-laye dhaan ungalukku vandhuttu they will have the accommodation. So they have the accommodation at the Leela Palace. They get five star hotel all the services. They will be accessible to everything which is there in Leela Palace in that rendu aaru ezhu days. Okay. And doctors and physicians again once after taking the test if they want personalized you know connect with you you can also go.
Speaker 0
280.77s
and guide them. That is not a problem at all. But you coming to our you know, IOL wellness center and sitting back and giving them the consultation that I need to check.
Speaker 1
262.33s
Happy aayittu
Speaker 1
266.57s
All this
Speaker 1
272.29s
And
Speaker 1
290.83s
not the consultation part because you have a team of experts you will be guiding them that would be appropriate.
Speaker 0
292.67s
because
Speaker 1
297.69s
the consultation card. I will be I'm just saying that we we give some kind of support.
Speaker 0
305.27s
Yes yes absolutely.
Speaker 1
306.39s
Yaar?
Speaker 0
307.35s
Basically nammalukku paatheenganaakka ellaarume VIP clients thaan. So for example Anil.
Speaker 1
311.69s
summa like oru oru ungalukku oru comfort-kkaaga oru naangalum naangal kooda irukkom appadindradhu oru acknowledge pandradhukkaaga. absolutely. it's not it's not it's a concerning.
Speaker 0
314.57s
Nangal
Speaker 0
318.27s
Absolutely. Yeah.
Speaker 1
321.29s
Because adhukku team of doctors iruppaanga. Obviously we can't we that's not how it works.
Speaker 0
326.67s
correct correct.
Speaker 1
327.15s
So that's the thing.
Speaker 0
328.39s
That is absolutely fine sir. So nammaloda client ellarume celebrity client avangalukkume five star treatment thaan. So nobody is like everybody are recognize right. Obviously we know how to treat them also. So everything will be very classy. So you need not to worry about it itself. So naan ungalukku ella programoda details anuppuren sir. So whenever you get a closure you get a commission out of it. This is what the thing. And if you want to come and witness our you know Belisia which is like next to Leela Palace. Nammaloda wellness center irukku. So if you
Speaker 0
358.39s
I want to personally see how it is, who are the doctors. If you want to have a word with our doctor also that that also I can arrange, sir.
Speaker 0
365.53s
so any time you are free tomorrow.
Speaker 1
366.07s
Okay.
Speaker 1
368.53s
uh I will I will let you know about that part. you you you you can share the share those documents of uh promotions and marketing materials.
Speaker 0
376.47s
hmm hmm
Speaker 1
376.89s
I will go through with that part and let's see how best we can work around the way.
Speaker 0
381.45s
Definitely sir, definitely, would love to. I will send you all the details as of now, just go through it and if you have any kind of doubts or assistance needed, please do let me know. I'll be free to call you anytime, okay?
Speaker 1
392.67s
Yeah, perfect. I will I will give you a call back once I definitely.
Speaker 0
396.09s
definitely sir. ya ya sure. thank you. thank you. have a good day.
Speaker 1
398.75s
Okay.
Speaker 1
399.37s
Yes,