A
Call Intelligence
Mohammad Abdul with Sri Lakshmi — Feb 17, 2026 12:55
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
20.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Mohammad Abdul. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Mohammad Abdul.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
unknown
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
likely
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:11 (12s)
Primary Language
English
Code Switching
None
Total Speaker Turns
5
Rep Words / Customer Words
21 / 26
Rep Longest Monologue
2s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
shall we like maybe one another 45 minutes? Very sorry.
|
time | Customer | Yes | agreement/reschedule | Excellent |
Key Moments
100:03
Customer requests reschedule
Ends the current sales attempt but maintains the lead for a future window.
Resistance Signals
1
Time constraint/Busy
Topics Discussed
Rescheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirms identity. |
| Closing | 2 | neutral | Customer apologizes for being busy and requests a callback. |
Call Transcript
Click to expand
Speaker 1
0.33s
Hello
Speaker 0
1.07s
hello hi am i speaking to mr mohammad abdul?
Speaker 1
3.57s
Yeah, yeah, shall we like maybe one another 45 minutes? Very sorry. I just No problem. I get it. Yeah, yeah.
Speaker 0
9.21s
No problem. I get it. Yeah, yeah. No problem.
Speaker 1
11.37s
Perfect.