A
Call Intelligence
Muhammad Abdul Aziz with Sri Lakshmi — Feb 17, 2026 11:59
Deal Lost
Warm
Call History
7 attemptsRep Performance
9.0/10
Pitch Effectiveness
5.0/10
Engagement
8.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Muhammad Abdul Aziz. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral/Professional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
High
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
65% into call
Pitch Approach
Partnership/B2B
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:10 (71s)
Primary Language
English
Secondary Language
Hindi
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
118 / 84
Rep Longest Monologue
10s
Customer Longest Monologue
10s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/Time constraint
Can you can you can we schedule a call maybe after after 30 minutes?
|
time | Customer | Yes | agreement/rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Customer | -- | Interested | Customer inquiring about offering services through AIWO. |
Key Moments
300:22
Customer identifies as a Physiotherapist
Qualifies the lead as a professional partner rather than a standard patient.
00:45
Agent mentions 'Pearl Kinesis Health Care'
High-impact rapport builder; shows the agent has done her research/CRM check.
01:00
Agreement on 12:45 PM callback
Ensures the lead remains warm and sets a clear next step.
Discovery Questions
3
Q1
i know your good name sir please?
Q2
your good name please once again?
Q3
pearl kinesis health care, am i right?
Trust Signals
2
Customer shared his full name and business name
Customer explicitly stated his profession
Enthusiasm Signals
1
What is the partnership is all about?
Resistance Signals
1
Time constraint (requested callback in 30 mins)
Confusion Signals
1
So who who is this from?
Topics Discussed
Partnership
Physiotherapy services
Pearl Kinesis Health Care
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer was slightly confused about who was calling. |
| Identification | 2 | positive | Customer recognized the brand and stated his purpose. |
| Closing | 3 | positive | Agreed to a callback time politely. |
Call Transcript
Click to expand
Speaker 0
0.75s
Hello.
Speaker 1
2.15s
Hello?
Speaker 0
2.79s
yaa hai
Speaker 1
5.71s
You just call me in this number.
Speaker 0
6.93s
Hmm hmm.
Speaker 0
7.73s
aam, i know your good name sir please.
Speaker 1
10.47s
So who who is this from?
Speaker 0
12.23s
I'm Lakshmi, I'm from I O Wellness. I might have called you with regards to uh the inquiry that you have did recently with the uh ad that we have posted.
Speaker 1
22.29s
Uh yeah, I'm I'm actually physiotherapist, uh Muhammad Abdul Aziz. I enquired you for some uh facility where I can offer my services or something like that. What is the partnership is all about?
Speaker 0
33.07s
o okay okay ya. your good name please once again?
Speaker 1
36.97s
Muhammad.
Speaker 0
38.01s
okay. mohammad abdul aziz, right? ya, i got your information, sir. okay. um pearl kinesis health care, am i right?
Speaker 1
40.77s
I got you.
Speaker 1
46.17s
yes yes.
Speaker 0
46.79s
Yeah, okay sir. Sure. So I'll just tell you what this IU wellness is all about and what we want to do as a parking roll. So I will let you know in detail, okay? So just give me two minutes.
Speaker 1
56.39s
Can you can you can we schedule a call maybe after after 30 minutes?
Speaker 0
60.91s
Like after 12:30, yeah, 12:30 or 12:45 something like that. Yeah, yeah, we'll do that. I'll call you back by 12:45.
Speaker 1
60.99s
Like after 12:30, yeah, 12:30 or 12:45 something like that.
Speaker 1
64.73s
I'll call you back.
Speaker 1
66.83s
ya perfect okay sir ya
Speaker 0
67.37s
Okay sir. Ya thank you so much. Have a good day.
Speaker 1
69.09s
Thank you so much. Bye bye.