A
Call Intelligence
None with Sri Lakshmi — Feb 20, 2026 10:05
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
None
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:13 (14s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
5
Rep Words / Customer Words
28 / 4
Rep Longest Monologue
9s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:01
Meeting Confirmation
Agent confirms they are leaving now to meet the customer, indicating a high-intent lead.
00:07
Location Request
Agent requests location via WhatsApp to facilitate the meeting.
Trust Signals
2
Agreement to meet in person
Agreement to share location
Topics Discussed
Meeting logistics
WhatsApp location sharing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer provides quick affirmative responses to logistical requests. |
Call Transcript
Click to expand
Speaker 0
1.15s
aa sir naanga ippo immediately-aa kilamburom ungalai paakurathukku. okay. sir ungaloda location details mattum ungalukku naan whatsapp pannirukken. andha number-ukku konjam anuppa mudiyuma please?
Speaker 1
5.29s
Okay.
Speaker 1
10.95s
Okay okay.
Speaker 0
11.91s
oke sir thank you.
Speaker 1
13.47s
Thank you.