A
Call Intelligence
Bharat with Sri Lakshmi — Feb 19, 2026 11:21
Deal Lost
Warm
Call History
4 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
4
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Curious
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Campaign Source
facebook
Conversation Flow
Opening Type
warm_callback
Opening Quality
Professional
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
3
Pitch Approach
Educational/Partnership-focused
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
other
Call Structure
Duration
7:28 (449s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
66
Rep Words / Customer Words
842 / 218
Rep Longest Monologue
120s
Customer Longest Monologue
25s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not free today
no you can meet us at our density... not today maybe tomorrow you can plan.
|
time | Customer | Yes | alternative choice | Excellent |
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | -- | Neutral | Diagnostic packages covering 181 biomarkers. |
| healthcation program | Rep | -- | Neutral | HNI retreat at Leela Palace. |
| dexa scan | Rep | -- | Positive | Bone density and visceral fat analysis. |
| partnership program | Rep | -- | Positive | 20-35% commission on referrals. |
Key Moments
300:18
Lead Source Identification
Customer confirms he saw Facebook posts, validating marketing efforts.
04:37
Customer Business Disclosure
Customer reveals he owns 'AJ Wellness Care', shifting the call from a B2C sale to a B2B partnership opportunity.
06:25
Meeting Confirmation
Customer commits to a face-to-face meeting, significantly increasing conversion probability.
Discovery Questions
3
Q1
Have you heard about Ayur Wellness before?
Q2
Where do you stay Mr. Bharat?
Q3
Would you be free anytime today to come up?
Trust Signals
3
Sharing business name (AJ Wellness Care)
Inviting agent to his residence/clinic
Mentioning 14 years of IT background
Enthusiasm Signals
2
Suggesting the agent Google his clinic
Agreeing to the 11:30 AM meeting time
Resistance Signals
1
Declined meeting 'today' due to schedule
Topics Discussed
Longevity
Preventive Healthcare
DEXA Scan
Visceral Fat
Partnership Commission
Acupuncture Clinic
Chennai Trade Center Exhibition
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Pitch | 2 | neutral | Listens to the long explanation of services without interruption. |
| Discovery | 3 | neutral | Shares details about his own business and background. |
| Closing | 4 | neutral | Actively schedules a meeting and provides his location. |
Call Transcript
Click to expand
Speaker 1
0.35s
hello
Speaker 0
1.09s
Hello.
Speaker 1
2.41s
okay.
Speaker 0
3.11s
Okay, hi, this is Lakshmi calling from IU Wellness. Am I speaking to Mr. Bharat?
Speaker 1
8.49s
yaa bharat here.
Speaker 0
9.53s
Hi Mr. Bharat. Is this a good time to talk to you for two minutes?
Speaker 1
12.59s
ya ya you can.
Speaker 0
13.83s
okay, perfect. so, mr. bharat, have you heard about ayur wellness before?
Speaker 1
18.99s
no I just came across some Facebook posts and I was just curious.
Speaker 0
24.67s
Okay, okay, perfect. So I'll just explain you what is IU Wellness in a short note and maybe I can also tell you what is this opportunity is all about, then we can discuss this further, okay?
Speaker 1
34.57s
okay.
Speaker 0
35.21s
Perfect. So, IOMNS is India's first longevity and health optimization company. So, think for a for a person to have a healthier life, we need both internal and external organs and you know, external features to be correct, right? Like to have a healthier life. So here, it's a premium health plan that helps people live longer, healthier lives. So we have testing packages, wellness programs, therapies, supplements, everything under one roof. So this is something called IOMNS.
Speaker 0
65.21s
So we have multiple programs here like IO health, health vacation, live long and so many more. And we are looking partners, people like you who can refer our services to your client really and to build up the network. So here we don't have any investment, no stock, no opportunity. It's just that you need to refer our services, just to spread our services to your community people or maybe to your client and you will be
Speaker 0
95.21s
we paid for a commission of 20 to 35 percentage on every closure per month.
Speaker 1
100.63s
okay.
Speaker 0
101.51s
Yeah. So we have multiple programs here. So for example, if I go with IO Health, it is you know, IO 100, IO 70, IO 360, IO 181. So we have multiple programs under IO Health. And if you come to Healthcation, it is 2570 program where we target only HNI clients where they can come, they can stay in Leela Palace. They can take the treatment and it is not only the treatment, first the treatment.
Speaker 0
131.51s
will be done and then they retreat themselves and then they take they can take supplements with us and then the membership also comes along. And we also have something called live long where it is three months program is there, six to 12 months program is also there. So for example if I want to know how is my gut health or I want to know how is my visceral fat. So for each and every you know specific test you have you can do it. If not it comes under a package where blood test will be given.
Speaker 0
161.51s
Are you 181? You get 181 parameters covered, that is biomarks will be covered. So starting from your gut microgums and epigenetic test, we have many other tests involved here.
Speaker 1
175.03s
oke.
Speaker 0
175.83s
So for example, if you go with if you want to know how is your bone density. So we have something called DEXA scan. So once taking the DEXA scan, you will be able to analyze how your bone density is, how long your bones will be stiff and fine and visceral fat, where is the visceral fat accumulated and accordingly you will be able to. See this is a preventive health care. So for example, in future down the line 5 to 10 years, I might get heart arrest. But knowing that I might get the heart arrest, I can reverse it.
Speaker 0
205.83s
right now from the day one, right? So, what is the difference between IU and the local market is, IU is something called preventive health care where we will go take the test, get to know about our body and then we treat them way prior than the symptoms come up.
Speaker 0
223.91s
But local market they don't have that many parameters that we cover. 181 parameter in India this is the only place where you will be able to find it. And we also have some amazing you know equipments to cold press equipment, cut microphone, Vivo to Mac. So all these things are there with us.
Speaker 0
244.07s
and posture correction is also available. So many things are there under this. So I just wanted to know uh from you Mr. Bharat like how we can take it further like if you have any idea knowing a high level on what is IU. So if you have any idea we can discuss further.
Speaker 1
262.37s
primarily I was into IT for last 14 plus years.
Speaker 0
268.31s
Hmm hmm.
Speaker 1
268.79s
okay? aa IT and industry sales profile primarily. so recently i my wife is an acupuncture therapist.
Speaker 1
277.41s
okay. and we have opened a clinic in in basically in my residence itself. ground floor of our house we have opened a clinic. it is called a j wellness care.
Speaker 0
287.83s
Age wellness care, right?
Speaker 1
287.99s
right?
Speaker 1
289.63s
yu kyan google it out. yu kyan faind di profail rivyūs evrithing availabul ter.
Speaker 0
291.19s
you can find
Speaker 1
295.79s
so she primarily looks at the patient and treatment uh part of things. and i am looking at business expansion.
Speaker 0
305.89s
Okay perfect.
Speaker 1
307.57s
Yeah. So I just think
Speaker 0
308.39s
So where do you stay Mr. Bharat?
Speaker 1
311.65s
ai commute between a place called jolarpet and chennai. avar residence is in manapakam, chennai. here is the chennai trade center.
Speaker 0
317.77s
Malapatham.
Speaker 0
319.81s
Oh great, okay. So we are going to put up our, you know, stall exhibition right uh 20th of February. We are going to have a mega sale over there. So we are going to come to the trade center as well. So you can visit that place also. If not, we can meet up in person to explain you everything in detail and you can also um get on board as a partner to expand the business here. So you must be having some clients who are HNIs. So the target audience are these. So HNIs and
Speaker 0
349.81s
celebrities, all these people are our targeted audience. So, uh we will come in person and meet you maybe to um explain you everything in detail or you can come up to our wellness center where you can see everything um in person and experience the uh wellness center as well. So, would you be free anytime today to come up?
Speaker 1
369.99s
no you can meet us at our density and see basically see how we can make work together.
Speaker 0
379.35s
Okay so
Speaker 1
379.69s
Okay, so yeah. Do we have any time for today?
Speaker 0
382.21s
do we have any time for today?
Speaker 1
385.07s
not today maybe tomorrow you can plan.
Speaker 0
387.39s
okay tomorrow what time that we can come and meet you?
Speaker 1
393.13s
with probably around same time around 1:30.
Speaker 0
396.23s
Okay, perfect. So by 11, 11:30 we will be there at your place to discuss further about this. I will also send you all the details in prior to have a reference. Please go through that and if you have any doubts or things, you can just come back to me. I will be assisting you further and we will come in person tomorrow to meet you first and explain you everything in detail and maybe then you can come to our wellness center where you can also take experience yourself with the Dixa scan and maybe then after that we will be able to proceed.
Speaker 0
426.23s
Okay.
Speaker 1
427.87s
ya ya shur. that's that's your work.
Speaker 0
430.09s
Shivay Mr. Bharat. Thank you so much for your time. I will send you all the details shortly. Please have a look.
Speaker 1
435.57s
ya you can find our location in that google page. AJ AJ wellness care manapakkam.
Speaker 0
438.67s
Google
Speaker 0
442.23s
okay sir. ya definitely. we will do that.
Speaker 0
445.29s
Sure sir. Thank you so much. Have a good day.
Speaker 1
445.57s
Sure sir.
Speaker 1
447.83s
Okay,