A
Call Intelligence
None with Sri Lakshmi — Feb 18, 2026 16:13
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
7.5/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
9.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
none
Brand Sentiment
neutral
Budget Sensitivity
Unknown
Readiness to Buy
Cold
Decision Maker
primary
Lead Type
referral
Conversation Flow
Opening Type
referral_based
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
18% into call
Pitch Approach
educational_authority
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
5:40 (340s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
64
Rep Words / Customer Words
782 / 114
Rep Longest Monologue
30s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
trust
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Unknown referral source
I don't know exactly what you're talking moon day... no, ai don't know.
|
credibility | Customer | Yes | pivot | Good |
|
Simplification of health to just food
namma food habit-e correct panna adhu ellame aayidum.
|
product_fit | Customer | Yes | educational_rebuttal | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dexa scan | Rep | Mentioned | Interested | Offered for free to check bone density and visceral fat. |
| epigenetic test | Rep | -- | Neutral | To determine biological age vs chronological age. |
| live long membership | Rep | -- | Neutral | Comprehensive biomarker testing (180+ markers). |
Key Moments
400:51
Authority Drop
Agent mentions the company is owned by the Aircel/Airtel owner to overcome the referral confusion.
02:05
Language Switch
Switching to Tamil allowed for a much deeper technical explanation and increased customer listening time.
03:33
Customer Simplification
Customer tries to reduce the value prop to just 'food habits'; agent successfully defends the complex medical model.
05:12
The Deferral
Customer sets a boundary: 'WhatsApp first, then we'll think about it'.
Discovery Questions
2
Q1
have you heard about IU Wellness before, sir?
Q2
are you comfortable in tamil?
Trust Signals
2
Agreement to receive WhatsApp details
Asking clarifying questions about food habits
Resistance Signals
2
Denial of knowing the referral source
Pushing back on the appointment request ('then we'll think about it')
Confusion Signals
2
Initial confusion over 'Ayurvedic' vs 'IU Wellness'
Confusion over 'Mr. Mohan'
Topics Discussed
Longevity
Preventive Health
Dexa Scan
Visceral Fat
Heart Attack Prevention
Epigenetics
Biological Age
Food Intolerance
Biomarkers
VO2 Max
Posture Correction
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused about the referral source and company name. |
| Pitch | 2 | neutral | Listened intently once the agent switched to Tamil and explained biological age. |
| Closing | 3 | neutral | Agreed to receive info but deferred the appointment. |
Call Transcript
Click to expand
Speaker 1
2.37s
Hello.
Speaker 0
3.13s
hello, hi sir, this is lakshmi, i'm calling from ayurvedic.
Speaker 1
7.33s
Sorry.
Speaker 0
7.35s
sorry. I'm calling from I U Wellness. Myself Lakshmi.
Speaker 1
11.53s
seven.
Speaker 0
12.37s
ya. so is this the right time to talk to you for two minutes?
Speaker 1
15.41s
regarding?
Speaker 0
16.49s
So, I'm calling from IU Wellness. It's about opportunity, like, have you heard about IU Wellness before, sir?
Speaker 1
24.57s
no, i don't know.
Speaker 0
25.73s
okay. I'll just explain you what it is. Before that I got your number from Mr. Mohan, um who is really close to you.
Speaker 1
33.77s
Sorry.
Speaker 0
34.81s
um you must be aware of mister mohan.
Speaker 1
38.11s
Okay.
Speaker 0
38.85s
Ya hi has referred your number to.
Speaker 1
39.45s
I don't know exactly what you're talking moon day.
Speaker 0
42.67s
mohan ji is from capital solution.
Speaker 1
46.99s
Sorry?
Speaker 0
47.67s
capital studios.
Speaker 1
50.61s
no, ai don't know.
Speaker 0
51.83s
Okay, he referred your number to me actually. So, I'll just tell you what is IO is all about, sir. So, IO is owned by Mr. Shivashankaran, who is the Airtel company owner.
Speaker 1
54.47s
So I'll just
Speaker 1
63.03s
Okay.
Speaker 0
63.55s
Yeah. So it is India's first longevity and health optimization company, sir, where we are here we have preventive health care center. So basically, to have a healthier life, the inner body and outer body both have to have a very stable condition.
Speaker 1
68.01s
where
Speaker 0
78.61s
So for that we have something called preventive health measures. So for example, down the line of ten years if we are prone to something, so it will be deducted right now and we will be able to cure it from now itself.
Speaker 1
78.69s
to perhaps
Speaker 1
82.63s
For example.
Speaker 0
91.95s
. So we have very you know many wellness programs, packages, just packages, therapies, supplements and etcetera.
Speaker 0
99.75s
So if you have some time tomorrow, I would request you to come to our wellness center where you can take a Dexa scan of yourself first for free, sir. It is not chargeable. You can just take yourself Dexa scan. Dexa scan is something like to know your bone density, like how your bone is, you know, how long your bones are going to be stiff and fine, and also the body visceral fat.
Speaker 0
125.49s
so for example sir are you comfortable in tamil?
Speaker 1
128.59s
aam kamphartabul in thing. enithing its ok. sollunga.
Speaker 0
131.73s
okay super sir. so basically sir ungalukku vandhu visceral fat bodyla enga irukku appadindradhu namakku theriyaadhu. because veliya paarkkumbodhu namma fit and fine-aa irukkalaam. but ulla namma bodyla paatheenganna visceral fat appadindradhu enga vena occupy aayirukkalaam. so adhu heart kitta engayaavadhu you know visceral fat namakku vandhuttu niraiya irukkira maadhiri irundhadhunakka we are very prone to heart attack. so ippa niraiya perukku theriyaamaye heart attack varadhukku kaaranam because internal organs are not that great. so we also have something called food intolerance test. we also have idhu
Speaker 0
161.73s
Packages sir ellame packages sir idhula main part that we are doing is epigenetic test. Sir epigenetic test ennannu paatheenganna nammaloda age 30 to 40 irukkalaam. But nammaloda biological age paatheenganna it will be beyond that. Because of the food and lifestyle that we are carrying as of now right. But there is something called reversing the age. That is very new sir yaarukkume idha pathi awareness kidaiyaadhu. But Shivshankaran who is Mr. you know Aircel company owner avangale indha company own pannadhunaala he tested this on him.
Speaker 0
191.73s
Self-work.
Speaker 1
174.03s
Hmm.
Speaker 1
176.59s
Right?
Speaker 1
181.09s
Hmm.
Speaker 0
192.63s
so ippo avaroda vayasu forty. aana avaroda biological age paathingana twenty five thaan.
Speaker 1
192.95s
Power
Speaker 0
197.33s
because he reversed it you know due to the you know we have our doctors physicians therapists and all where they will help you to do this okay. so neenga romba naal nalla nalla organ system-oda nalla oru body condition-oda vaazharadhukku this particular wellness program.
Speaker 1
203.49s
and all.
Speaker 1
213.05s
namma food habit-e correct panna adhu ellame aayidum. food habit dhaane yaarukkume inga correct-aa illa.
Speaker 0
215.91s
Food available
Speaker 0
218.25s
Not only food sir. Food mattume reason appadinnaa kidaiyaadhu. Yes 70% vandhu food thaan. But apart from that we have many other factors which we need to actually do. Posture correction. So ippa neenga vandhu posture correction-laam paatheengannaa veliya posture correction-naala kooda niraiya problems varudhu sir actually. So idhellaam neenga eppadi therinjukkalaam appadinnaa nammakitta niraiya packages irukku. For example IO Health, IO Health Care and Live Long appadinu sollittu. Health-la paatheengannaa 180, 100 appadinu biomarker. Ippa vandhu unga veettukke sample edukkuradhukku varuvaanga. So you will be taking a blood sample.
Speaker 0
248.25s
sample out of it and ungalukku 181 bio marks ungalukku kidaichirum. like ennoda liver, pancreas idhu ippadi irundha naan enna pannattum? adhu vandhu clear-aa ungalukku oru periya sample kit-kku kidaikkum sir. like ungaloda body condition in and out eppadi irukkunnu therinjukkaradhukku. adhe vivo 2 max appadinnu onnu irukku. ungaloda energy level eppadi irukku? iniyum down the line eppadi irukka pogudhu appadindradhu vivo 2 max-laam inga engayume illa sir. nammakitta mattumdhaan irukku actually. so neenga vandhu Belisha appadinnu TVS Leela Palace pakkathula sir. actually Shiv Shankar
Speaker 0
278.25s
Leela Palace-la thaan irukkaanga. So athukku pakkathulaye nammaloda Valencia-nnu sollittu oru wellness center namma nammakitta irukku. So neenga oru vaatti anga visit panni paatheenga appadinnaa ungalukku therinjirum nammakitta Indhiyaala illaatha Arnold-kunnu thaniyaa namma vandhuttu specialized-aa panna andha equipments ellaam namma kondu vandhirukkom inga gym equipments-no. So ethukku gym equipments-naa Live Long appadinra oru program irukku. Health Cation-ra program irukku. Ithukkellaam paatheengannaa stay panni sila peru rejuvenate pannittu povaanga avanga body conditions. So ithu
Speaker 0
308.25s
Pathi iniyum niraiya therinjukkanumnaakka we would want to meet you in person to to explain.
Speaker 1
222.17s
2012.
Speaker 1
227.29s
Correct sir.
Speaker 1
312.71s
Just send me the detail in WhatsApp first, let me go through what it is, then we'll think about it.
Speaker 0
316.67s
Okay.
Speaker 0
318.19s
definitely sir. so i hope this is your whatsapp number.
Speaker 1
319.25s
So I hope
Speaker 1
321.81s
Yes, my same number, you can send me WhatsApp. Sure, sure.
Speaker 0
323.89s
Sure sure. Whenever you're free you can just come down for a deck tour scan also. We will let you know like how to take and what is the procedure.
Speaker 1
330.91s
For Texas scan only you send me details what it is all about what it is let me go through then we will talk about it.
Speaker 0
333.57s
Okay.
Speaker 0
336.85s
Sure sir. Yeah, I'll do it right away. Thank you so much. Have a good day.