A
Call Intelligence
Thirumanan with Sri Lakshmi — Feb 18, 2026 09:55
Deal Lost
Warm
Call History
1 attemptRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
referral
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Incentive-based
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
2:23 (143s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
41
Rep Words / Customer Words
284 / 212
Rep Longest Monologue
24s
Customer Longest Monologue
11s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
5
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with work
next week-la namma oru naalaikku paappom, konjam busy-aa irukken naan oru work irukkumma
|
time | Customer | Yes | pivot to passive income | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Customer | 20000.00 | Neutral | Pitching 30% commission for HNI client referrals. |
| wellness center visit | Customer | -- | Positive | Inviting the customer to visit the center in Periya/Malaysia. |
Key Moments
300:35
Introduction of the Partner Model
Shifts the conversation from a service sales call to a business opportunity.
01:10
Commission Calculation
Quantifies the benefit (20,000 INR) which captures customer interest.
02:07
Customer Commitment to Visit
Customer agrees to visit the center, indicating high trust and intent.
Trust Signals
2
Customer mentions previous conversation with manager
Customer agrees to visit the physical center
Enthusiasm Signals
1
Agrees to circulate info in his circle
Resistance Signals
1
Mentions being busy with work currently
Confusion Signals
1
Initial confusion about the caller's identity/number
Topics Discussed
Partnership
Commission
HNI Clients
Wellness Center Visit
Referrals
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about the different number calling. |
| Pitch | 2 | neutral | Listens to the commission structure and 30% margin. |
| Closing | 3 | positive | Agrees to circulate info and visit the center. |
Call Transcript
Click to expand
Speaker 1
1.55s
Hello.
Speaker 0
2.25s
Hello
Speaker 1
2.95s
Aa Thirumanan sir Lakshmi pesuren.
Speaker 0
2.99s
Aa sari
Speaker 0
6.71s
Aa sollunga, enna vera edho oru ambalam vandhu vareenga?
Speaker 1
9.19s
Official number adhula irundhe phone pannitten, unga number already naan inga note pannirundhen, so adhula irundhu call pannumbodhu official numberlaam vandhuruchu.
Speaker 0
11.33s
Pannittaam.
Speaker 0
13.45s
Okay.
Speaker 0
15.55s
O
Speaker 0
17.35s
Yaaro unga manager yaaro oruthar enakku phone pannaru.
Speaker 1
20.29s
Deepan sir pesinaara? Okay okay okay sir.
Speaker 0
23.87s
Avarukku idhudhaan phone pannadhu, naan andha details ellaam neenga anuppuren sollirundhaanga sir Lakshmi, avanga anuppa sollunga, next week-la namma oru naalaikku paappom, konjam busy-aa irukken naan oru work irukkumma appadinnu sollittu sonnen.
Speaker 1
34.19s
Ok
Speaker 0
34.43s
Okay neenga adhukku appuram thaan neenga enakku share pannirukkeengannu ninaikkiren.
Speaker 1
35.69s
Aamaa neengal vandhuttu poy unga idhula vaikkanum clinicla vaikkanumnu kooda ippo avasiyam illai sir. Naanga edhukku call pannirukkomna neengal partnera kooda neengal onboard aayitteenganna ungalukku niraiya contacts irukkum paatheengala HNI clients contactlaam. Avangala neengal onboard pannale ungalukku commission percent idhu extra ungalukku oru income avvalavuthaan.
Speaker 0
43.61s
Kaal pannirukken.
Speaker 0
50.17s
Avangala neenga
Speaker 1
55.01s
And idhu neenga vandhuttu ungaludaiya idhula kondu poganumnu avasiyame illai, idhu oru extra income maadhiri dhaan ungalukku. Just neenga onboard panna poreenga, closure aayiduchu appadinna ungalukku oru percentage of commission, ippo muppadhu percentage varaikkum commission pesittu irukkaanga. So ippo for example neenga innaikku indha maasathukku neenga onnoottru onnoottru potteenga appadinna easily irubathi irubathi saavirathu rupees ungalukku summaave vandhurudhu commission maadhiri, okayngala? Unga contacts neenga refer panna poreenga avvalavuthaan.
Speaker 0
60.85s
Mm.
Speaker 0
68.25s
For example
Speaker 0
81.17s
Mm mm.
Speaker 1
81.95s
Saringala, so ungalukku nalla contacts irukkundrathukkaga dhaan idhu kondu vandhen ungal kitta, illaina kondu vandhirukka maatten so.
Speaker 0
88.07s
Mm
Speaker 1
88.87s
Neenga paarunga ungalukku okay appadinnaakka neenga vandhu inga.
Speaker 0
91.61s
Okay, idhukku namma circulate, namma circle-la circulate pannuvom, edhavadhu lead generate aagiradhu ennangiradhu naanga keep in touch with you.
Speaker 1
98.71s
Aamaa sir.
Speaker 0
99.15s
Sari vitham kooda paappom.
Speaker 1
100.23s
So idhu venumnaa indha Malaysia kooda varalaam sir nammaloda wellness center kooda vandhu paarkalaam.
Speaker 0
103.15s
Doctor
Speaker 0
104.27s
Sari konjam wait pannunga vandhuruven.
Speaker 0
107.39s
Paththu manikku paththu paththu paththu adhu maathiri thaan varuvaaru, varaadhu illa ulla utkaarunga vandhuruvaaru, adhanaal first aala paathuralaam, indha kadai vandhu saathi vidunga, thirandha full-aa thirandhu vandhu neenga ponga sir.
Speaker 1
117.31s
Kolunnu vandhu.
Speaker 0
118.25s
Adhaan sir, neenga ulla nursery-kku anga poi wait pannunga, avanga ungalukku aal vandha udane anuppichu vittuppaanga, hello.
Speaker 1
123.39s
Mm okay sir neenga oru vaatti Periyala kooda vandhu paarkkalaam enga wellness center kooda vandhu paarkkalaam. Paarkkalaam naanga.
Speaker 0
124.59s
Neenga oru vaatti periya kooda
Speaker 0
127.95s
Aa paakkuren, naan yerpadaiya andha areala irukkumbodhu naan oru naalaikku seekkiram varumbodhu naan will call you.
Speaker 1
133.49s
Okay andha thani permit panni.
Speaker 0
133.81s
Andha time-la submit panna naan mail-la vandhu paarkiren, idhu circulate-la paarkkalaam, edhaavadhu data details definitely irukkaanga, thank you.
Speaker 1
140.11s
Aamaa sir, okay sir, okay sir, okay sir, thank you.