A
Call Intelligence
None with Sri Lakshmi — Feb 17, 2026 12:09
Deal Lost
Warm
Call History
3 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
19.47%
Calls Before Closure
3
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Medium
Brand Sentiment
Neutral/Professional
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
other
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
2
Pitch Start
5% into call
Pitch Approach
Partnership/B2B
Closing Attempt
Yes
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
6:06 (367s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
58
Rep Words / Customer Words
742 / 118
Rep Longest Monologue
60s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Low
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Time availability
Thursday actually Wednesday tomorrow today and tomorrow not possible.
|
logistics | Customer | Yes | flexible scheduling | Excellent |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Rep | 15300.00 | Interested | Comprehensive biomarker testing |
| health care with long (leela palace stay) | Rep | -- | Neutral | Luxury rejuvenation package for NRI/HNI clients |
| gut microbiome test | Customer | -- | Other | Specific focus on gut health/IBS |
Key Moments
301:00
Commission Structure Reveal
Agent explains the 25% commission for sales between 1-5 Lakhs, establishing the business value.
02:38
Customer Profession Disclosure
Customer reveals he is a Naturopathy doctor, allowing the agent to pivot the pitch to his specific audience.
04:39
Gut Health Inquiry
Customer asks about specific gut microbiome tests, indicating a high-intent niche interest.
Discovery Questions
2
Q1
neenga enna panreenganu therinjukkalaama please?
Q2
Gut health-ukku edhavadhu thaniyaa irukkaa?
Trust Signals
3
Sharing professional background
Asking specific technical questions about IBS/Gut health
Agreeing to receive WhatsApp details
Enthusiasm Signals
1
Asking 'Gut health-ukku edhavadhu thaniyaa irukkaa?'
Resistance Signals
1
Declining immediate visit (not possible today/tomorrow)
Confusion Signals
1
Clarifying the test name (IUI vs IO)
Topics Discussed
Biomarkers
Luxury Healthcare
Partner Commission
Naturopathy
DEXA Scan
Gut Microbiome
IBS
Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Listening to the agent's explanation of services. |
| Middle | 2 | neutral | Asking about pricing and specific test types (Gut health). |
| Closing | 3 | neutral | Agreeing to a follow-up and providing availability. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello hold-la poyitteenga, okay sir no problem. So indha aindhu ezhupathi ondru test-la vandhuttu ungaloda biomarkers ellame irukkum correct-ungala? So idhu mattumaa irukkaannaa kidaiyaadhu, health care with long appadiyum vachirukkom. So health care-la rendu days, aindhu days, ezhupathi days. Indha rendu days, aindhu days, ezhupathi days enna pannuvaangannaa pickup drop koduthuruvaanga, Leela Palace-la accommodation koduthuruvaanga, aindhu star food koduthuruvaanga and ungalukku naan sonna ella test adhukku doctors-oda consultation adhukkappuram enna pannanum therapist iruppaanga ellaarume iruppaanga, so avanga guide pannuvaanga.
Speaker 0
30.69s
Two daysnaalum eduthukkalaam, five daysnaalum. Ippa NRI clients-laam enna pannuvaanga? Naan vandhu summaa rejuvenate pandradhukkaaga India varuven appadinnu sila per varadhukku irukkaanga. So indha maadhiri ungaloda targeted clients ippadithaan saar irukkum. NRI, HNI clients like romba highly profiled-aa irukkaanga appadinaa, avangalukku idhu easy-aa puriyum. Avangalukku vandhu avangaloda lifestyle modification-kku kandippaa idhu suitably-aa irukkum. So nammakitta niraiya ippo Anil Ambani irukkaaru illaiyaa, avar kooda nammaloda client-thaan ok-ngala? So indha maadhiri adhukkunnu andha range-kku namma kondu poganumaanaa kandippaa kidaiyaadhu. Ippa n
Speaker 0
60.69s
Neenga refer panneenganna ungalukku vandhuttu indha commission percentage kidaikkum sir, so for example oru maasathukku neenga product-aavum sale pannalaam illa service-aavum neenga kottittu varunga. Product-na naan sollirundhen illaiyaa nammakitta niraiya supplements irukku appadinnu sollittu, so supplements vaanguravangalum vaangalaam. So oru maasathukku neenga ondru lakh to aindhu lakh panneenganna irubathi aindhu percentage commission kodukkuraanga sir, idhe neenga service-a kondu poyirunganna ondru lakh to ondru nootra lakh neenga oru maasathukku panneenganna irubathi aindhu percentage kodukkuraanga.
Speaker 1
0.93s
Pol-il poyittundu.
Speaker 1
4.03s
Mm.
Speaker 1
9.19s
Mm.
Speaker 1
79.55s
Idhe
Speaker 0
85.67s
So idhu more than pannirandu lakhs neenga panreenga appadinnaalum, ippo oru maasathukku rendu IO health-la nootru aindhu test edukka vachcheenga, rendu pera vachcheenganna ungalukku solid-aa aindhu aayiram rupees kitta unga kaiyila vandhurum.
Speaker 1
85.69s
Sari
Speaker 1
97.87s
Adhu evvalavu test evvalavu?
Speaker 0
97.89s
Adhu evvalavu?
Speaker 0
99.59s
So ippa test paatheenganna basically ippa 19 i o a aama i o 181 so idhu vandhu 19000 kitta varudhu sir aana namma ippa partners mooliyama poduradhu illa 15300-kku kuduthuttu irukkom.
Speaker 1
102.07s
IUI aa? Aamaa IUI
Speaker 0
111.17s
So idhu neenga aama sir, so partners moolama idhu neenga direct sales-la direct enquiry-la vandheenganna 19000 varum.
Speaker 1
111.27s
Appo idhula.
Speaker 0
117.63s
Okengala, ippo ungalai naan partner-aa onboard pandradhunala obviously ungalukku indha concession irukkum. Idhe neenga vandhu MRP-yum vikkanum, adhu ungaludaiya idhu. But engakitta book pannumbodhu naanga padhinaindhu aayirathu moondru-kku eduthuttu irukkom. Ippo padhinaindhu aayirathu ondru sir. Idhe maadhiri rendu illa naalu panneenganna oru maasathukku ondru lakh kitta pannitteenganna ungalukku irubathi percentage commission kidaikkum.
Speaker 1
118.31s
Ippo ungala naan
Speaker 1
122.93s
Idhu.
Speaker 0
138.05s
Okay-ngala, so this is something like this sir, so ungalukku oru idea vandhirukkum ippo idhu enna appadindradhu correct-ungala? So idhula ungaloda contribution endha level-la irukkumnu neenga ninaikkireenga sir? Like ungalukku okay-aa irukkaa illa ungalukku edhaavadhu feed vendi irukkaa?
Speaker 1
143.71s
Appadindradhu correctungala?
Speaker 1
150.59s
Edavadhu feed vendum.
Speaker 1
152.43s
Mm ellaam
Speaker 0
153.97s
Okay, so sir neenga enna panreenganu therinjukkalaama please?
Speaker 1
158.59s
Naturopathy doctor.
Speaker 0
159.99s
Naturopathy okay, so ungakitta kandippa clients iruppaanga illaiya? High profile clients iruppaanga, ungalukku therinjavanga niraiya per iruppaanga, ungaloda wellness centers niraiya per contacts-la iruppaanga illaiya? So avangalukku ellame neenga target, neenga paarkkuravanga ellaam targeted audience thaan sir. So yaaru vena indha test-ai edukka vaikkaalaam, DEXA scan edukka vaikkaalaam. Neenga oru vaatti vaanga wellness center vaanga, like innaikku naalaikku neenga eppa free-aa irukkeengalo you can just let me know, so that we will take you to our wellness center and we will I mean show you everything like whatever that we have. So adhu paarthu.
Speaker 0
189.99s
Ungalukku oru oru idea vandhurum neengale kooda oru test edukkalaam sir 181 just like that you can take within you know two or three neenga reference kuduttheenganna neenga edutha kaasu ungalukku vandhurum but you will know about your status of the body.
Speaker 0
202.43s
So adhuvume neenga check pannikkalam idhula adhe maadhiri DEXA scan vachirukkom so adhuvume neenga experience pannalam so experience pannittu neenga refer pannunga refer panni neenga closure kodutheenganna ungalukku kandippa indha commission vandhuttu rombave helpfula irukkum sir.
Speaker 1
204.29s
Aa
Speaker 1
216.61s
Ok.
Speaker 1
218.65s
Unga name maam?
Speaker 0
219.65s
Lakshmi film.
Speaker 1
221.67s
So andha idhula.
Speaker 0
221.97s
So I am the senior partner managing partner here, ya so I will send you all the details to your WhatsApp number right now okay-a? So just let me know when you will be available either today or tomorrow, so that we can just have a catch up in person meet pannittu I will explain everything again in detail by showing things to you, adhukkappurama you will get some idea about it. So namma vandhuttu indha idhukkulla neenga target complete pannitteenga appadinnaakka you will get your percentage of commission also.
Speaker 1
229.57s
Ok so.
Speaker 1
240.47s
Adhukkappuram.
Speaker 1
250.49s
Okay ma. Naan I will just let you know when I am coming alot. Maybe not tomorrow.
Speaker 0
254.33s
Mm-hmm
Speaker 1
254.73s
So I will just tell you in this week one minute.
Speaker 0
256.21s
Definitely not a problem at all, so there is nothing target or something you need not to worry about it. It's just like you will have to give it give this catering to your contacts and unga contacts moolama engalukku leads vandhuttanga closure ayittanga appadinna it will be under you unga moolama vandha maadhiri irukkum idhu.
Speaker 0
275.09s
Okengala?
Speaker 0
277.13s
Okay sir, ungalukku naan ella details anuppuren first.
Speaker 1
279.05s
Gut health-ukku edhavadhu thaniyaa irukkaa? Gut microbiome mattum gut-ukku mattum thaniyaa?
Speaker 0
281.09s
Microbiont-ku mattum gut-ku mattum thaniya? Yes yes absolutely we do have that. Ippa gut-ku mattum naan focus panren illa enakku vandhu diabetic-ku mattum focus pannanum appadinnu neenga specific-aa poreenganaalumey irukkum.
Speaker 1
293.09s
Okay naan kattukkittu IBS aa whatever thing they have to
Speaker 0
297.13s
Yes yes we do have sir sir idhu naan sonnadhu romba kammi irubathi percentage dhaan ungalukku over the call sollirukken.
Speaker 0
303.01s
Aana idhai vida niraiya irukku, which I need to explain you everything in detail in person.
Speaker 1
303.05s
Ala.
Speaker 0
307.71s
So ungaloda engalukku doctor-um inga irukkaanga, like we have our in-house doctor also. So if in case you want to have in medical terms-naalum I can set up a meeting with him, so that he will explain you everything whatever we offer in detail in a medical terms, so that you will get to have more idea in your language.
Speaker 1
307.87s
Aa okay.
Speaker 1
319.99s
Indhi
Speaker 1
320.79s
Medical
Speaker 0
327.77s
Ya
Speaker 1
328.47s
Mm sari
Speaker 0
329.15s
Okay sir, so just let me know when you will be available so that I can set up a meeting. I'll also check with doctor's availability so that we can just set up a meeting and get this done.
Speaker 1
338.99s
Ok fine sure.
Speaker 0
339.63s
Ya. I will send you all the details. When can I call you back to know when will you come?
Speaker 1
343.55s
Thursday actually Wednesday tomorrow today and tomorrow not possible.
Speaker 0
349.13s
Okay sir.
Speaker 1
349.93s
Ippadi course-la irukkaanathu.
Speaker 0
351.47s
Okay sir, not a problem. I'll call you back by Wednesday evening, maybe two in the evening. I'll try to call back and just ask you for the next day's appointment when the time is. So accordingly I'll book a slot, okay.
Speaker 1
355.93s
Ippadi
Speaker 1
357.33s
Bank
Speaker 1
363.73s
Ok.
Speaker 0
364.25s
Sure sir definitely thank you so much have a good day sir.