A
Call Intelligence
Dr. Prince with Sri Lakshmi — Feb 17, 2026 12:04
Deal Lost
Warm
Call History
3 attemptsRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
9.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Dr. Prince. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
3
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
12% into call
Pitch Approach
Educational/Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
4:57 (298s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
55
Rep Words / Customer Words
742 / 48
Rep Longest Monologue
30s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
4| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Initial reason for the call. |
| dexa scan | Rep | -- | Other | Used for bone density and visceral fat analysis. |
| aiwo 181 blood test | Rep | -- | Positive | Blood-based diagnostic packages. |
| live long membership | Rep | -- | Neutral | Long-term wellness program. |
Key Moments
400:51
Location Disclosure
Customer reveals he is in Kodambakkam, allowing the agent to pitch the MRC Nagar center proximity.
02:02
DEXA Scan Explanation
Agent introduces the technical USP of the center.
04:00
Authority Drop
Mentioning the Aircel owner to establish brand credibility.
04:51
Call Hold/Drop
The conversation is cut short by a hold/system message.
Discovery Questions
2
Q1
Are you comfortable Tamil English?
Q2
You are from Chennai, is it?
Trust Signals
2
Customer shares specific location (Kodambakkam)
Customer stays on the line for a long technical monologue
Enthusiasm Signals
2
Use of the word 'Super'
Promptly answering 'Any language' when asked for preference
Topics Discussed
Preventive Healthcare
Longevity
DEXA Scan
Visceral Fat
Biomarkers
Home Sample Collection
Partnership Program
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Vaguely remembers the ad. |
| Pitch | 2 | neutral | Engages with 'Aa' and 'Sari' as the agent explains DEXA and biomarkers. |
| Product Details | 3 | positive | Says 'Super' at 02:35 when hearing about the comprehensive tests. |
Call Transcript
Click to expand
Speaker 0
1.11s
Hello.
Speaker 1
1.55s
Hello hi I am a second Mr. Dr. Prince.
Speaker 0
4.03s
Aa yes.
Speaker 1
4.79s
Ya hi this is Lakshmi I am calling from IO Wellness I get to see your interest on our ad that we had posted earlier sir.
Speaker 0
14.11s
Ya tell me ma'am. Maybe I would have responded. So it's happening.
Speaker 1
16.95s
Yes engane
Speaker 1
18.21s
So it's regarding with the partnership program that we have as of now so just wanted to discuss about it would you be interested by knowing all the details?
Speaker 0
24.67s
Aa.
Speaker 0
25.95s
Aa sari
Speaker 1
26.71s
Yes sir just give me two minutes I will explain everything in detail. Then you can let me know like how far this would be helpful for us okay.
Speaker 0
30.17s
Aa
Speaker 0
33.81s
Aa
Speaker 1
35.13s
So I will tell you what is Ayur Wellness first. So Ayur Wellness it's a India's premier longevity and preventive healthcare destination sir.
Speaker 1
43.49s
So basically are you comfortable Tamil English?
Speaker 0
46.67s
Any any language.
Speaker 1
47.57s
Okay, so you are from Chennai, is it?
Speaker 1
49.79s
Okay sir, verum ennu sonnathu.
Speaker 0
51.83s
Kodambakkam.
Speaker 1
52.59s
Porannu vaakkanam okay sir. Nammaloda Ayu Wellness paatheenganna MRC Nagar irukku paatheenganna Leela Palace athukku pakkathula thaan irukku okayngala. So neenga in case if you are interested you can also come down we can have a in person meet.
Speaker 0
57.11s
Aa.
Speaker 0
58.57s
O
Speaker 1
64.13s
Um so that you can also experience our wellness center.
Speaker 0
64.15s
Aa.
Speaker 1
67.79s
Evident-aa neenga paakkalaam okay-ngala? So indha wellness endradhu enna pannadhu appadindradha naan ungalukku oru brief-aa oru explanation koduthuduren. So basically namma body-kku vandhu internal body, external body rendu vayaya irukku. Andha internal external rendume healthy-aa irundhaadhaan oru healthy lifestyle nammalaala eduthuttu poka mudiyum correct-ungala? Either one of this like internal body nalla illanaalum like organs, pancreas, liver andha maadhiri heart indha maadhiri enna internal body-yoda you know organs nalla illanaalum adhu external body-yum affect pannum, internal body-yum affect pannum correct-ungala? So indha rendume.
Speaker 1
97.79s
Simontheniasa nalla kondu porathukkaga mattumthaan indha IO Wellness Center. So idhu oru preventive health care sir. So how is itnaakka ippo down the line enakku oru aaru years-la vandhu edhaavadhu issue varappogudhu appadinna naan kandippa indha oru test-naala oru test eduthu paappom. Andha test-naala I will be able to recognize like okay fine enakku visceral fat nirayya irukku ennoda body-la.
Speaker 0
67.81s
Aa
Speaker 0
74.27s
Aa
Speaker 1
117.05s
So adhu eppadi kandupidikkiradhu appadinna Dexa scan appadinu onnu irukku so adhu vandhu bone density sir line-la irukkeengala
Speaker 0
122.21s
Aa sollu
Speaker 1
122.89s
Ya so bone density visceral fat ithu ellame DEFA scan appadindra oru ithula kandupidichiralaam sir. So ithu kandupidichaa enna aakum appadinna nammalukku vandhuttu inge niraye visceral fat irukku appadindrathu nammalukku therinjirum. And we will be able to locate it and diagnose it. So first namma test eduththu paappom athukkappuram athu treat-um pannuvom. Athukkappuramaa namma vandhuttu ithukku naanga supplement-um vechirukkom sir. So in case if they are interested they can also take up the supplements. Appadi illa appadinna treatment kooda eduthukkalaam. Illa enakku just test eduththu paakkanum where I am standing appadindrathu maathram paakkanum appadinnaa
Speaker 1
152.89s
Nammalukku vandhu different test test irukku. So for example first IO health irukku. Health caution, live long, cart appadinu niraiya categories irukku sir. So ippo IO health-la enna varum appadinu paatheengannaa IO health-la 100 athukappuram 181 intha biomarkers-e nammal neenga edukkalaam. So 181-la ennenna varum appadinu paaththaa ungaloda liver, thyroid, sugar athukappuramaa ungaloda blood level so ithu ellame ungalukku andha ithula IO 100, IO 181 appadinu packages-la oru silathu cover aayittu varum. Okayngala? So ithu
Speaker 1
182.89s
360 appadirunthathu entire top to bottom. So, ellaame unalkku athu cover aayidum, okkeya? So, indha maathiri niraiya test-la poosarum. Ithu naan vandhuthaan edukkanumaa appadinnaa kandippaa kidaiyaathu. Indha test ellaame just blood sample veche nammalaala diagnose panna mudiyum. So, blood sample eppadinnu naanga vandhuttu neenga lead kondu varuveenga engakitta, okkeya? So, lead-kku naan avanga interested-aa irukkaangannaa naanga inga book panniduvom. So, engaloda technicians will go to their place and they will take up the blood sample and reports will be generated. Athukku appuramaa if they are interested they can go to health care center.
Speaker 1
212.89s
Program appadi illana live long polamulla membership programum vechirukkom. Illappa enakku vandhu verum status mattum therinja podhum. After works I will go to my own family doctor appadinnalum that's okay.
Speaker 0
139.77s
Athukku appuramaa
Speaker 0
143.51s
Aa.
Speaker 0
146.97s
Illa treatment aakum.
Speaker 0
155.39s
Super.
Speaker 1
223.03s
Okay-nga, so basically idhu oru preventive health care. So prevention-um namma vandhuttu enna nadakkudhu namma body-ilannu therinjukkaradhukkaga idhu munnadiye namma vandhu diagnose panni namma vandhuttu idhu pandradhukku. Idhula vandhu India-la illa sir, inga like India-laye oru rendu moonnu perkitta irukkira equipments nammakitta mattumdhaan irukku. Idhu neenga wellness entry kandheenganna neenga evident-aa paakkalaam sir idhu ellame. So romba oru idhu idhu yaar own pannukkangannu paatheenganna nammaloda Aircel owner Mr. Shivshankar irukkaar illaiya?
Speaker 0
223.23s
Okay.
Speaker 0
238.35s
Irukkira
Speaker 0
252.05s
Mm.
Speaker 1
252.59s
Avarudhaan idha own pannittu irukkaanga.
Speaker 0
255.65s
Okay.
Speaker 1
255.75s
Okay-ngala, so neenga vandhu summa YouTube-la poyittu summa IO Wellness influencer appadinnu influencer meet appadinnu potteenganakka ungalukku niraiya videos varum. Adhula paatheenganaale ungalukku theriyum like evlo periya oru mass idhula vandhu idhu pannittu irukkanga appadinnu sollittu. Idhu vandhu IO Health pathi mattum dhaan sir sollirukken. Ide maadhiri IO Health Care and Live Long appadinnu niraiya packages irukku.
Speaker 0
269.89s
Ithil
Speaker 0
272.83s
Muppathi mattum.
Speaker 0
273.97s
Ithu
Speaker 0
277.31s
Aa
Speaker 1
277.95s
Health care-la paatheenganna rendu days, aaru days, ezhu days program irukku. Indha rendu days, aaru days, ezhu days appo naan enna pannanum? Vandhuttu vandhuttu ponumaanna kandippa kidayadhu. Ungalukku pickup draw. The person you are speaking with has put your call on hold. Please stay on the line.
Speaker 0
278.25s
Okay.
Speaker 0
284.27s
Karunnath.
Speaker 0
285.57s
The person
Speaker 1
292.09s
Neengal pesum nabar ungal aḻaippai holdil vaithullār. Tayavuseythu.