A
Call Intelligence
Reshma with Sri Lakshmi — Feb 19, 2026 10:15
Deal Lost
Cold
Call History
7 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
2.0/10
Conversion Probability
10.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Sri Lakshmi
Sri Lakshmi skipped both rapport building and needs discovery on call with Reshma.
No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Reshma. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
none
Brand Sentiment
neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
outbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:10 (10s)
Primary Language
English
Code Switching
None
Total Speaker Turns
5
Rep Words / Customer Words
16 / 12
Rep Longest Monologue
3s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Convenience
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving/Busy
Can I call you in terms of Lakshmi and drive?
|
time/convenience | Customer | Yes | agreement/polite exit | Excellent |
Key Moments
100:06
Prospect mentions driving
This immediately ended the sales opportunity for this specific call session.
Resistance Signals
1
Prospect stated they were driving and could not talk.
Topics Discussed
Greeting
Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but busy. |
Call Transcript
Click to expand
Speaker 1
1.11s
hello. hello. hey hi reshma. this is lakshmi. very good morning.
Speaker 0
1.27s
Hello
Speaker 0
2.43s
Hi Reshma.
Speaker 0
6.31s
Can I call you in terms of Lakshmi and drive?
Speaker 1
8.59s
Okay no problem okay.