A
Call Intelligence
Reshma with Sri Lakshmi — Feb 18, 2026 14:51
Deal Lost
Warm
Call History
7 attemptsRep Performance
8.5/10
Pitch Effectiveness
7.0/10
Engagement
7.5/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Sri Lakshmi
Sri Lakshmi did not attempt to close on call with Reshma. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
7
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
English
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Null
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
referral_based
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
44% into call
Pitch Approach
Business Opportunity
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
1:01 (61s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
112 / 48
Rep Longest Monologue
19s
Customer Longest Monologue
4s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time/Availability
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not in office today
ai am naat in office today. ai il bi baak tumoro tu office
|
time | Customer | Yes | agreement and rescheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| partnership program | Rep | -- | Neutral | Business opportunity for onboarding partners. |
Key Moments
300:10
Referral Mention
Established credibility immediately by mentioning Ms. Rajini.
00:23
Follow-up Agreement
Customer proactively suggested 11 o'clock for a callback.
00:48
WhatsApp Request
Customer moved the conversation to a secondary channel for review.
Trust Signals
2
Acceptance of referral source
Agreement to follow-up time
Resistance Signals
1
Time constraint (not in office today)
Topics Discussed
Referral
AIWO Wellness
Influence Meet 2025
Partner Onboarding
WhatsApp Follow-up
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite but cautious. |
| Pitch | 2 | neutral | Asks for more information via WhatsApp. |
| Closing | 3 | neutral | Sets a specific time for tomorrow. |
Call Transcript
Click to expand
Speaker 0
1.43s
hello
Speaker 0
4.01s
hello.
Speaker 1
5.79s
Hello.
Speaker 0
6.41s
Hello, hi, I'm speaking to Ms. Reshma.
Speaker 1
8.77s
yaa.
Speaker 0
10.29s
haay miss reshma. ai kaat yuvar nambar phram miss rajini.
Speaker 1
13.73s
oke
Speaker 0
13.95s
she had referred your number to me. I thought it's the right time to talk to you.
Speaker 1
16.47s
Thank you.
Speaker 1
18.11s
Located colony koodum
Speaker 0
20.19s
tomorrow watch on where I can give you a call back ma'am.
Speaker 1
23.29s
eleven o'clock. you are calling from where?
Speaker 0
27.27s
Yeah yeah so this is Lakshmi I'm calling from I U Wellness. Have you heard about this I U influence meet 2025? Yeah so from there only I'm calling. So the purpose of my call is I just wanted to give a business opportunity to you. Just check out like if you can also help us in onboarding partners to us.
Speaker 1
31.15s
Hmm.
Speaker 1
34.25s
Ya ya ya
Speaker 1
35.61s
from there on
Speaker 1
37.37s
Okay.
Speaker 1
42.43s
out like
Speaker 1
48.41s
Okay, you send me the what you require in WhatsApp.
Speaker 0
51.85s
Hello.
Speaker 1
52.33s
ai am naat in office today. ai il bi baak tumoro tu office ar i il kaam.
Speaker 0
56.49s
Okay, okay, sure, sure, definitely. Yeah, thank you.